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New Home Inside Sales Coordinator
Who We Are:
Since 1984, Brock Built has been a premier local Atlanta Home builder. Our goal is to enrich the lives we touch by helping our buyers achieve their dreams through home ownership. We are dedicated to delivering quality innovative and comfortable places to live and are proud to announce expansion into the Alabama and Florida markets.
Brock Built. It’s what better living is all about. If you are passionate about all aspects of enriching people’s lives and want to become part of a winning team, join the Brock Built family, and promote your opportunity for growth.
Position Summary:
Brock Built, a leading homebuilder in Atlanta, GA, is seeking a New Home Inside Sales Coordinator to join our growing team in Cobb County and Midtown Atlanta communities. The New Home Sales Coordinator supports the onsite sales team by serving as the first point of contact for prospective buyers, managing inbound inquiries, and coordinating appointments that drive community traffic and sales opportunities. This role works closely with the Senior Sales Counselor to ensure the sales center operates smoothly while delivering an exceptional and welcoming buyer experience. The position blends customer service, sales support, and operational coordination within a fast-paced new home community environment.
We’re looking for self-motivated individuals who bring enthusiasm, a positive attitude, and a strong work ethic to the table. The ideal candidate has a proven track record of exceptional customer service with excellent listening and follow-up skills that build trust and deliver results.
Job Functions:
- Drive the Brock Built sales process and deliver exceptional customer service
- Manage inbound sales inquiries, respond to customer questions, and schedule appointments for the onsite sales team while managing multiple inquiries simultaneously
- Confirm appointments and follow up with prospects to maximize appointment attendance
- Track inbound inquiries and appointments within the CRM system
- Document prospect interactions, notes, and follow-up actions
- Ensure smooth handoffs of qualified prospects to the Senior Sales Counselor
- Greet and assist prospective homebuyers visiting the sales center by welcoming guests, gathering initial needs, and answering basic questions
- Support the Senior Sales Counselor with buyer communication and day-to-day sales center operations
- Assist with planning and execution of community marketing events, realtor events, and open houses
- Strong interpersonal and customer service skills with the ability to confidently engage prospective homebuyers
- Excellent verbal and written communication skills across phone, text, and email
- Strong organizational skills and attention to detail when managing leads, materials, and sales center operations
- Comfortable using basic technology tools such as CRM systems, email platforms, calendars, and office equipment
- Ability to work collaboratively with onsite sales leadership while maintaining professionalism with customers
- Reliable, dependable, and able to maintain a professional sales center environment
- Become a community subject matter expert (SME) in areas such as schools, utilities, shopping, tax information, etc., to better meet the needs of our clients
- Develop and maintain relationships with the realtor community
- Working and communicating effectively with customers and team members
- Understanding and communicating the loan process
- Flexibility to occasionally support weekend events or provide coverage during peak traffic periods or team absences
- Other duties as assigned
Job Qualifications
- 1–3 years of experience in customer-facing roles such as sales support, hospitality, real estate, or administrative coordination preferred
- Experience handling inbound calls, appointment scheduling, or customer inquiries strongly preferred
- Experience
- Experience working in professional office or showroom environments is beneficial
- Great listening skills & creative problem-solving abilities
- Ability to work both independently and as a collaborative team member
- A high level of enthusiasm, as well as a high energy level
- Commitment to integrity
- Ability to prioritize and multi-task and manage time well
- Proficient with MS Office (Outlook, Word, PowerPoint, Excel)
- Ability to work effectively under pressure, with a sense of urgency with evening/weekend work as needed
- Valid driver’s license required
- Must pass a pre-employment drug screen
Education & Certifications
- High School Diploma or GED required
- Active Georgia Real Estate License required (or ability to obtain prior to start date if preferred structure is chosen)
What We Offer:
- Comprehensive health insurance plan
- Base + commission compensation program
- 401(k) Retirement program with generous company match
- Paid Holidays
- Parental Leave
- Tuition Assistance
- Cell phone allowance
- Brock Built Home Purchase Program
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description also does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of job change.
We are an equal opportunity employer. All applications will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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