New Patient Coordinator Dental Assistant

Almost Heaven Family Dentistry is growing, and we are looking for an energetic, organized, and compassionate team member to lead our New Patient Experience!

This role is perfect for someone who loves connecting with people, thrives in a fast-paced environment, and is passionate about helping patients feel welcomed, educated, and cared for from their very first interaction with our office.

At Almost Heaven Family Dentistry, we believe patient care is everything. Our doctors practice comprehensive, relationship-based dentistry, and we are building a world-class new patient experience that focuses on education, prevention, and individualized care.

Position Overview

The New Patient Coordinator Dental Assistant will manage the complete new patient journey, from the first phone call through the patient intake appointment. This position combines front office communication skills with chairside clinical responsibilities.

This team member will guide patients through a detailed and educational new patient process while helping them feel comfortable, informed, and excited about their care.

Responsibilities

Front Office & Scheduling Duties

• Complete new patient calls and follow up with all new patient inquiries
• Complete new patient intake forms with patients
• Collect and verify insurance information
• Explain our comprehensive new patient process
• Schedule new patient appointments and sleep screening pick-ups
• Collect new patient fees at the time of scheduling
• Request previous dental records and sleep studies
• Collect Medical and Dental Histories
• Obtain Medication Lists
• Ensure all patient records are uploaded prior to appointments

Clinical New Patient Appointment Duties

• Review and confirm medical histories
• Obtain panoramic and bitewing radiographs
• Take full mouth intraoral photographs
• Capture iTero scans
• Capture 3D imaging as needed
• Chart missing teeth and existing restorations
• Complete Advanced Oral Cancer Screening
• Support hygienists and doctors during comprehensive evaluations
• Provide patient education regarding: Occlusal wear, Crowding and malocclusion, Clear aligners, Caries risk, Oral hygiene, Nutrition counseling, Tobacco cessation, Dental sleep medicine screening, and Preventive and elective procedures

Product & Treatment Education

Recommend home care products based on individual patient needs, including:

• Sonicare
• Waterpik
• Prevident
• OraCare
• Fluoride treatments
• Adult sealants

Additional Responsibilities

• Discuss our community outreach programs and patient opportunities
• Help create a welcoming, faith-based environment
• Deliver exceptional customer service and patient education
• Maintain accurate documentation and workflow organization

Qualifications

• Dental assisting experience preferred, but not required. On the job training can be provided.
• Excellent communication and interpersonal skills
• Comfortable educating patients and discussing treatment options
• Strong organizational and multitasking abilities
• Positive attitude and team-oriented mindset
• Ability to make patients feel comfortable and valued
• Experience with digital dentistry and imaging is a plus

Hours

MT: 7:30-5:30, W: 7:30-7:30, R: OFF, F: 7:30-2:30

What Makes Our Office Different

At Almost Heaven Family Dentistry, we are committed to:

• Comprehensive, high-quality care
• Advanced technology
• Faith-based, compassionate service
• Strong community involvement
• Building long-term patient relationships

We are not a “quick cleaning” office. We focus on truly understanding our patients and helping them achieve long-term health.

If you are passionate about dentistry, patient education, and creating meaningful patient experiences, we would love to meet you!

To apply, please send your resume and a short introduction telling us why you would be a great fit for our team. Then, follow this link to submit your secondary application if you are seriously interested in working in our office.

https://docs.google.com/forms/d/e/1FAIpQLSc73DlPTOsmZdkGRPMOO5Frzu2Mnz9C5K-Jvl0Qglo50NHD-g/viewform?usp=sf_link

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Profit sharing
• Retirement plan
• Safety equipment provided

Work Location: In person