Nhân Viên Chăm Sóc Khách Hàng - Call Center

Mô tả công việc:

(Mức lương: 10 - 11 triệu VNĐ)

• Answer customer enquiries regarding KBank Vietnam’s products & services such as savings accounts,

loan applications, internet banking and mobile banking.

• Be a representative to assist, manage, and resolve customer problems and concerns.
• Identify and escalate customer issues to the appropriate bank department, as well as executing

banking transactions and cross-selling products or special promotions.

• Research required information using available resources and route calls to appropriate resources.
• Inform clients by explaining procedures, answering questions, and providing product and service

information.

• Upsell products and services.
• Document all call information according to standard operating procedures.
• Maintain communication equipment by reporting problems.
• Complete other duties as assigned.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

• 13th salary
• 100% salary in probation
• Full Social & Medical Insurance
• 12 Annual leave days/ year
• Parking allowance
• International working environment

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

• At least bachelor’s degree or equivalent.
• Good command in English.
• Proficient in relevant computer applications.
• 1-3 years of experience in a call center environment.
• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.
• Have experience in Digital lending is a plus
• Good problem solving and communication skills.
• Ability to handle stressful situations appropriately.

Yêu cầu giới tính: Nam

Ngành nghề: Dịch Vụ Khách Hàng