NICE inContact Engineer

We are seeking an experienced and results-driven NICE inContact Engineer to join our team onsite in Dubai . This role involves implementing, configuring, and maintaining NICE inContact Contact Center solutions, working closely with stakeholders to ensure seamless integration and operation of the platform.

Key Responsibilities

• Configure and support NICE inContact Studio, ACD, IVR, WFM, and QM modules
• Integrate NICE inContact with CRM platforms and third-party APIs
• Handle scripting, call flow design, and customization using Studio tools
• Perform troubleshooting, root cause analysis, and issue resolution
• Monitor system performance and optimize workflows
• Collaborate with internal teams and client-side stakeholders
• Document configurations, processes, and technical procedures
• Provide support during UAT and go-live phases
  
  

Required Skills & Experience

• Proven hands-on experience with NICE inContact Studio and Contact Center implementations
• Strong understanding of contact center operations and telephony infrastructure
• Experience with VoIP, SIP, ACD, and cloud communication technologies
• Familiarity with API integrations, JSON/XML, and cloud-based SaaS environments
• Knowledge of WFM, QM, and Analytics modules within NICE inContact
• Excellent problem-solving and client communication skills
• NICE inContact certification (preferred)
  
  

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience in deploying NICE inContact in large-scale enterprise environments
• Experience with Azure, AWS, or other cloud platforms
• Knowledge of Cisco UCCE/UCCX, Genesys, or Avaya (a plus)
  
  

Benefits

• Competitive salary in AED
• Dubai residency and work visa sponsorship
• Opportunity to work with enterprise clients and modern tech stack
• Career growth in cloud-based Contact Center solutions