Night Audit - The Nickel Hotel

About Method Co.

Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.

About The Nickel Hotel

The Nickel Hotel is a design‑forward boutique hotel located on Upper King Street in Charleston's vibrant Cannon borough neighborhood. Featuring 50 elegantly appointed rooms and suites, a lush interior courtyard, and two signature bars — the intimate Bar Daniel and the rooftop Rosemary Rose — the hotel blends calm, modern Southern style with thoughtful amenities like bike share, a stocked pantry, and serene residential‑inspired interiors. It's a refined home base for exploring Charleston, offering skyline views, warm service, and an atmosphere centered on time well spent.

Position Overview

1PM–7AM Weekends Required

We are seeking a warm, detail‑driven Night Audit professional to join our overnight team and ensure a seamless guest experience while maintaining the safety, accuracy, and calm overnight rhythm of the hotel. This role blends guest service, light administrative work, and operational support to uphold the elevated hospitality standard of The Nickel.

Key Responsibilities:

• Complete a nightly checklist of tasks including posting charges on guest bills, writing detailed notes, cleaning and breakfast setup

• Manage online, phone, and in-person room reservations

• Welcome guests, check them in, distribute room keys and explain the hotel's amenities

• Take payment from guests

• Respond to guests' issues and complaints in a friendly, timely manner

• Explain local amenities and attractions to guests

• Create detailed itineraries for guests including transportation, restaurant reservations, tour reservations etc.

• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs

• Maintain the safety and security of the premises during the overnight hours, report any incidents as necessary

• Prepare daily reports for the valet team

• Communicate effectively with day staff to ensure a seamless transition between shifts

• Handle emergency situations calmly and effectively (e.g., fire alarms, medical incidents, security issues)

Qualifications

• 1+ year of front desk, concierge, or guest‑service experience (hotel or luxury residential preferred)

• Strong communication skills and a naturally warm, guest‑focused demeanor

• Ability to remain composed, professional, and attentive during quiet or high‑pressure moments

• Comfortable working independently and making sound decisions overnight

• Basic proficiency with reservation systems and front‑office software

• Strong attention to detail and organizational skills

• Flexible schedule with availability for overnight shifts, weekends, and holidays

What We Offer

• Competitive hourly pay

• Opportunities for growth within a dynamic hospitality group

• A collaborative, design‑driven work environment

• Employee dining perks across Method Co. properties

• Sick time & vacation

• Health, vision, and dental benefits