Night Auditor

Full job description

Super 8 Elkins, WV is looking for a Night Audit Front Desk Agent (11pm to 7am) (24-32 hours per week) to serve as our guests’ first point of contact and manage all aspects of their accommodation. Night Audit Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Skills

• Customer service attitude
• Excellent communication and organizational skills

Job Types: Night Audit Front Desk Agent (11pm to 7am) (24-32 hours per week)

Pay: $10.00 per hour

Benefits:

• Employee discount
• Holiday Pay

Schedule:

• 8 hour shift
• Monday to Friday and rotate on weekends

Work Location: In person

Job Types: Full-time, Part-time

Pay: From $10.00 per hour

Benefits:

• Employee discount

Work Location: In person