Night Auditor

Overview
Join our dynamic hospitality team as a Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations at our hotel. In this vital role, you will be the first point of contact during the night shift, managing guest check-ins and check-outs, maintaining accurate financial records, and providing exceptional guest services. Your enthusiasm and professionalism will help create a welcoming environment for our guests while ensuring all front desk functions run smoothly through the night. This paid position offers an exciting opportunity to develop your skills in hotel management and guest relations in a fast-paced, lively setting.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently
• Manage reservations, cancellations, and modifications with accuracy using multi-line phone systems and hotel management software
• Conduct nightly audits of guest accounts, ensuring all transactions are correctly processed and recorded
• Handle guest inquiries, requests, and complaints with a positive attitude, providing exceptional customer service
• Maintain security by monitoring CCTV surveillance, conducting safety inspections, and controlling access to the property during overnight hours
• Prepare detailed shift reports, incident logs, and financial summaries to ensure smooth handovers to daytime staff
• Support front desk operations by answering phone calls professionally and managing guest relations with bilingual or multilingual communication skills

Skills

• Strong background in hospitality and hotel operations with previous hotel experience preferred
• Excellent customer service skills with a focus on guest satisfaction and guest relations
• Proficiency in front desk procedures, including multi-line phone systems and phone etiquette
• Ability to perform night audit functions accurately while maintaining attention to detail
• Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively
• Knowledge of hospitality management software and hotel management systems is a plus
• Exceptional communication skills combined with a friendly demeanor to foster positive guest interactions

This role is perfect for motivated individuals passionate about hospitality who thrive during night shifts. If you enjoy working in a vibrant environment where your efforts directly impact guest experiences, we’d love to hear from you!

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

People with a criminal record are encouraged to apply

Work Location: In person