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Night Auditor
Job description:
As a Night Auditor at the Renaissance Concourse Atlanta Airport Hotel, you will ensure smooth overnight operations while providing excellent guest service. You will handle guest check-ins and check-outs, balance daily financial transactions, and maintain the accuracy of guest accounts.
Key Responsibilities:
- Assist guests in a courteous and professional manner, ensuring guest satisfaction by going the extra mile whenever possible.
- Promptly register and process guest arrivals and departures, ensuring all accounts are accurate and up-to-date.
- Verify and post all room charges and guest account transactions, ensuring all guest accounts are current and balanced by 6:00 a.m. or per Brand Standards.
- Reconcile daily revenue, complete end-of-day financial procedures, and prepare daily reports for management.
- Handle credit card transmittals, direct billing, and no-show billings for the day.
- Maintain knowledge of hotel services, facilities, and local area to effectively assist guests with inquiries.
- Utilize sales techniques to promote hotel services and maximize occupancy and revenue.
- Answer telephone calls professionally and assist guests with inquiries or requests.
- Follow hotel safety and security procedures to maintain a secure environment for both guests and associates.
- Keep immediate supervisors informed of any issues or unusual situations that require attention.
- Handle basic front desk responsibilities such as check-ins, check-outs, and telephone operations during overnight hours.
- Maintain hotel gift shop supplies and ensure proper inventory levels.
- Efficiently handle cash transactions and maintain balanced cash reports.
This role is essential in ensuring a seamless guest experience and smooth financial operations overnight, contributing to the overall success of the hotel's daily functions.
Job Type: Full-time
Benefits:
- 401(k).
- 401(k) matching.
- Dental insurance.
- Employee discount.
- Health insurance.
- Paid time off.
- Referral program. Vision insurance.
Schedule:
- 8 hour shift.
- Holidays.
- Night shift. Weekends as needed.
Work Location: In person.
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