Night Auditor

Job Overview
Join our dynamic hospitality team as a Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations at our vibrant hotel. In this pivotal role, you will be the first point of contact for guests arriving late or departing early, providing exceptional guest services while maintaining the integrity of financial and administrative records. Your enthusiasm and professionalism will help create a welcoming environment that encourages guest loyalty and satisfaction. This position offers an exciting opportunity to showcase your hospitality management skills, multitask efficiently, and contribute to the smooth functioning of our hotel during nighttime hours.

Duties

• Greet and assist guests during late-night arrivals and early departures with warmth and professionalism, ensuring a positive guest experience.
• Manage front desk operations including check-in, check-out, and handling guest inquiries with excellent phone etiquette and multi-line phone system proficiency.
• Conduct nightly audits of hotel accounts, verifying charges, payments, and reservations to ensure accuracy and completeness.
• Prepare detailed reports on daily financial transactions, occupancy levels, and any discrepancies or incidents that occur during the shift.
• Handle guest requests, complaints, or special needs promptly to maintain high levels of guest satisfaction and foster positive guest relations.
• Collaborate with housekeeping and maintenance teams to address room issues or service requests efficiently.
• Maintain security protocols by monitoring CCTV surveillance, controlling access points, and ensuring the safety of guests and staff throughout the night.

Requirements

• Proven experience in hotel management or hospitality management roles, particularly in front desk or night audit functions.
• Excellent customer service skills with a friendly demeanor and strong communication abilities; bilingual or multilingual skills are highly valued.
• Familiarity with hotel management software systems and multi-line phone systems; previous experience with resort or hotel environments is preferred.
• Ability to work independently during overnight hours while managing multiple responsibilities effectively.
• Strong attention to detail for financial audits, record keeping, and reporting accuracy.
• Knowledge of guest services standards, hotel policies, and security procedures to ensure a safe environment for all guests and staff.
• Flexibility to adapt to changing priorities in a fast-paced hospitality setting. Embrace this opportunity to be an integral part of our hospitality team! We’re dedicated to fostering a lively work environment where your skills shine, your contributions are valued, and your career can grow within the vibrant world of hotel management.

Pay: From $15.00 per hour

Work Location: In person