Night Auditor

Overview
We are seeking a dedicated and friendly Night Auditor to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out process. Your hospitality skills will be essential in handling guest relations, addressing inquiries, and managing reservations efficiently.

Responsibilities

• Greet guests warmly upon arrival and assist with the check-in process.
• Manage reservations, cancellations, and modifications efficiently.
• Provide information about hotel amenities, services, and local attractions.
• Address guest inquiries and resolve any issues or complaints promptly.
• Conduct night audits as required to ensure accuracy of financial transactions.
• Maintain an organized front desk area and ensure all necessary supplies are stocked.
• Handle phone calls with professionalism, demonstrating excellent phone etiquette.
• Collaborate with other hotel departments to enhance guest experience.
• Assist with administrative tasks as needed.

Experience

• Previous experience in a front desk or guest services role within the hospitality industry is preferred, however we will train the right candidate.
• Strong knowledge of hospitality management principles and practices.
• Excellent communication skills with the ability to engage effectively with guests from diverse backgrounds; multilingual abilities are a plus.
• Proficiency in basic computer applications.
• A friendly demeanor with strong interpersonal skills to foster positive guest relations.

Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!

Job Types: Full-time, Seasonal

Pay: $18.00 - $20.00 per hour

Ability to Commute:

• Dennis Port, MA 02639 (Required)

Ability to Relocate:

• Dennis Port, MA 02639: Relocate before starting work (Required)

Work Location: In person