Night Auditor/Front Desk Agent

We are currently seeking a part-time Front Desk Agent/ Night Auditor to join our team. We are seeking an auditor to work overnight (11 pm - 7 am) three days a week. There is potential for FT hours/more shifts for the right candidate . The Front Desk Agent/Night Auditor is responsible for the overnight operations of the hotel - including assisting guests with requests, check-in and check-out, processing the daily audit, etc. Must be able to multi-task and stay focused on the work at hand with little supervision. Our Front Desk Agent/Night Auditors are responsible for assisting our guest at every turn - at first contact when the guest contacts the hotel to make a reservation, providing a warm welcome to each guest as they check-in, assisting with any concerns during the stay and always looking for opportunities to go above and beyond to WOW the guest!

Responsibilities for the Front Desk Agent/Night Auditor are but not limited to:

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Audit and balance reports from the day shifts
• Schedule guest wake-up calls and reservations for the following day
• Verify that all EOD work has been performed by other departments
• Respond to guest inquiries, concerns and complaints as needed
• Answer phones and place reservations
• Run EOD computer functions so they are complete by the end of the shift
• Prepare guest bills for next-day checkouts and process reservation cards
• Balance cash drawers and records.

Job Type: Part-time

Pay: $13.00 - $14.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Hotel experience: 1 year (Required)

Ability to Commute:

• Houston, TX 77074 (Required)

Work Location: In person