Night Auditor/Front Desk Agent

Job Summary
We are seeking a friendly and professional Front Desk Agent (11pm-7am shift) to join our team. We are hiring either FT or PT.

The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently using hotel management software.
• Answer phone calls promptly, providing information about hotel services, room availability, and rates while demonstrating excellent phone etiquette.
• Handle guest inquiries and resolve any issues or complaints in a professional manner to ensure guest satisfaction.
• Maintain accurate records of guest information and transactions in the system.
• Assist with reservations, modifications, and cancellations as needed.
• Provide information about local attractions, dining options, and hotel amenities to enhance guest experience.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Uphold the highest standards of hospitality and guest relations at all times.

Requirements

• Previous experience in a front desk or customer service role preferred.
• Strong communication skills with an emphasis on customer service and guest relations.
• Proficiency in phone systems and hotel management software is desirable.
• Ability to multitask effectively while maintaining attention to detail in a busy environment.
• A positive attitude, strong work ethic, and willingness to learn are essential for success in this role.
• Flexibility to work various shifts including overnights, weekends, and holidays as needed.

Join our team as a Front Desk Agent where your hospitality skills will shine!

Job Types: Full-time, Part-time

Pay: $14.50 - $18.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person