Night Auditor/Front Desk Clerk

Job Overview
We are seeking a dedicated and friendly Night Auditor to join our team in providing exceptional service to our guests. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and efficient check-in and check-out processes. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding hospitality.

Responsibilities

• Greet guests upon arrival with a friendly demeanor and assist with the check-in process.
• Manage guest reservations, including modifications and cancellations, using hotel management software.
• Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
• Maintain accurate records of guest information and transactions in the system.
• Address guest concerns promptly and effectively to ensure satisfaction.
• Conduct night audits as required, ensuring all financial transactions are accurately recorded.
• Operate phone systems to manage incoming calls and relay messages efficiently.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Uphold high standards of cleanliness and organization at the front desk area.

Qualifications

• Previous experience in a hotel or hospitality environment is preferred.
• Strong customer service skills with a focus on guest relations.
• Excellent phone etiquette and communication skills.
• Multilingual abilities are a plus, enhancing communication with diverse guests.
• Familiarity with front desk operations and hotel management systems is advantageous.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Strong organizational skills with attention to detail in managing reservations and guest requests.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while developing your career in the hospitality industry!

Job Type: Part-time

Pay: $16.00 - $17.00 per hour

Ability to Commute:

• Lorton, VA 22079 (Required)

Ability to Relocate:

• Lorton, VA 22079: Relocate before starting work (Required)

Work Location: In person