Night Dispatcher

Who is Lone Star Transportation?

Lone Star Transportation, in business for over 35 years, is one of the premier transportation and logistics services providers in the United States. We're a proud member of TFI International, the third-largest transportation and logistics services provider in North America, with revenues of more than $8 billion annually. We have locations throughout the United States, with our corporate headquarters located in Fargo, ND.

We're an ever-growing organization seeking career-oriented individuals to join our team and drive our vision forward, moving America together. We offer transportation and logistics services across diverse industries, prioritizing long-term relationships with employees and customers.

Ideal candidates excel in written and verbal communication and thrive in fast-paced, complex environments. We offer competitive compensation and benefits to those eager to join a winning team and grow within an industry-leading organization.

Night Dispatcher Summary

As a Night Dispatcher, you'll support overnight fleet operations by serving as a primary point of contact for drivers and customers during non-business hours. This role focuses on coordination, communication, and issue escalation rather than full-scale dispatching. You'll handle a high volume of calls, monitor ongoing operations, and ensure accurate information flow to maintain service continuity, safety, and customer satisfaction in a fast-paced overnight environment.

Your Responsibilities

• Overnight Operations // Support fleet operations during overnight hours to ensure continuity of service.
• Driver Support // Serve as the primary contact for drivers, answering calls and assisting with basic needs and questions.
• Call Management // Handle a high volume of incoming calls from drivers, customers, and internal teams.
• Coordination // Coordinate with fleet leaders, terminals, maintenance, and customer service as needed.
• Issue Escalation // Identify issues and escalate appropriately according to established procedures.
• Monitoring // Monitor active loads and driver status to ensure awareness of overnight activity.

Your Skillset

• Communication // Strong verbal and written communication skills with the ability to remain calm and professional.
• Time Management & Organizational Skills // Ability to manage multiple tasks and priorities in a fast-paced overnight environment.
• Coordination // Comfortable coordinating information between drivers and internal teams.
• Problem Awareness // Ability to recognize issues and follow established escalation procedures.
• Customer Service Orientation // Commitment to delivering a positive experience in every interaction.

Minimum Qualifications

• A(n) high school diploma, or equivalent, and at least 1–2 years of experience in transportation, logistics, dispatch support, or a call-center environment. An equivalent amount of education and experience may be considered.
• Regulations // Basic working knowledge of DOT and FMCSA regulations is preferred.
• Transportation Management Systems (TMS) // Experience working in a TMS system is preferred; prior TMW exposure is a plus.

Salary and Schedule

• • Salary // Pay will be decided based on experience.
  • Schedule // Full-Time; On-Site; Night Shift; Overnight Hours

Benefits of Working with Us

• • Comprehensive Coverage // Medical, dental, and vision plans, along with an Employee Assistance Program that includes counseling and virtual therapy.
  • Retirement and Savings // 401(k) with up to 4% company match, plus Health Savings Account and Flexible Spending Account options.
  • Life and Disability Insurance // $50,000 in basic Life and AD&D coverage at no cost, plus options for supplemental life and income protection.
  • Vacation and Sick Time // Enjoy a competitive and progressive vacation policy, starting with two weeks annually, accrued from your first day. Additionally, receive 48 hours of paid sick leave.
  • Paid Birthing Parent Leave // We offer up to eight (8) weeks of partially paid leave for eligible birthing parents to support recovery and bonding.