Night Fleet Manager

JOB SUMMARY: Responsible for coordinating safe/efficient/on time service with our driving associates. Oversee assigned fleet and directly affect performance based on operational requirements. Dispatch, organize and coordinate with driver staff to ensure that work is accomplished in a manner consistent within organizational requirements.

DUTIES AND RESPONSIBILITIES:

• Responsible for having safety conversations with drivers to discuss topics such as: GOAL, routing, weather, cargo security, personal safety, etc.
• Responsible for “running” every truck in their assigned fleet to confirm items such as: accuracy of PTA, ensuring drivers are in position and/or in motion to provide safe and on time service, documenting any issues or potential issues along with noting all parties involved with the issue, reviewing 21 day movement screens, etc.
• Run ETA alerts of assigned fleets to be able to quickly identify drivers/loads that may be in risk of not making on time service.
• Review and document conversations in regards to CER in Samsara
• Accurately fill out internal crash report form for any crash related to assigned fleets and work with safety/claims departments to ensure the crash is handled correctly.
• Approve driver detention real time when detained at customers
• Have an understanding of driver settlements to be able to assist with questions from drivers in regards to pay
• Confirm PTA for drivers coming off of breaks/home time
• Answer all inbound calls from drivers, and make outbound calls to drivers and other departments as necessary.
• Timely responses required for drivers messages\, as well as other departments including Prime and any outside business related emails/messages.
• Responsible for overall performance of assigned driving associates.
• Responsible for coaching and mentoring drivers to help understand business needs.
• Assist drivers with any permits needed for specific state travel
• Energize and motivate team members.
• Manage information accuracy of system data.
• Perform such duties and assume other responsibilities as may be required and directed by the manager.

OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, camera, and fax machines.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

BASIC QUALIFICATIONS:

• Experience in customer service activities or any other related domain.
• Display leadership ability, decision making skills, and responsibility.
• Possess solid understanding of the theory and practice of transportation management.
• Knowledge of FMCSA regulations preferred.
• Demonstrate excellent communication and organizational skills.
• Exhibit strong written and verbal communication skills; communicate effectively with internal and external customers, both large and small groups.
• Effectively handle multiple projects and tasks simultaneously; remain calm under pressure.
• Ability to encourage and motivate people with responsible attitudes toward work. Possess excellent interpersonal skills to build and maintain solid relationships with professionals at all levels.
• Plan and prioritize work properly.
• Managing one’s own time and the time of others.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

PREFERRED QUALIFICATIONS:

• Three to five years of effective leadership in Operations and Customer Service Roles.
• Three to five years of demonstrated capacity in process management, change management/improvement, organizational leadership, and driving customer focus.
• A Bachelor’s Degree from an accredited University in a Business, Supply Chain or related field is preferred; or one to three years related experience and/or training; or equivalent combination of education and experience.

DEPENDABILITY:

• Regular attendance following a designated work schedule.
• Reliable, responsible, and dependable, and fulfilling obligations.