Night-Shift Dispatcher II

This is a Full-time, Non-Exempt position with the Dispatch DepartmentNight Shift 7pm-7am. (2-2-3 / Rotating Sundays) schedule - The Dispatcher evaluates incoming calls to determine the appropriate level of EMS assistance required, dispatching units, and transmitting information and messages upon request and/or according to established procedures KEY RESPONSIBILITIES

• Operate the Computer-Aided Dispatch (CAD) system to monitor, coordinate, and document the movement and status of EMS units across all service areas.
• Answer incoming emergency and non-emergency calls, extract vital caller information, and determine service needs based on protocols and judgment.
• Dispatch units quickly and effectively, prioritizing calls based on acuity, proximity, and resource availability.
• Maintain constant awareness of active calls, unit status, and system resources to make informed dispatch decisions and adjustments in real time.
• Communicate clearly and professionally with EMS crews, healthcare facilities, and partner agencies to coordinate transport and care logistics.
• Provide callers with appropriate pre-arrival guidance and customer service, escalating critical situations as necessary.
• Accurately document call details, time logs, and communications within CAD and dispatch logs.
• Uphold confidentiality of patient and company data in accordance with HIPAA and organizational policy.
• Support team coordination by assisting with schedule conflicts, coverage gaps, and operational rerouting as needed.
• Participate in ongoing training and development to maintain proficiency in systems, policies, and emergency response standards.
• Perform additional duties as assigned.

QUALIFICATIONS Experience

• No prior experience required

Education

• High school diploma or GED.

Core Competencies

• Calm Under Pressure – Maintains clarity, speed, and composure in high-stakes, time-sensitive situations.
• Multi-Tasking Mastery – Juggles multiple calls, units, systems, and decisions without dropping the ball.
• Critical Thinking – Quickly assesses situations, applies protocols, and adapts response to real-world variables.
• Clear Communication – Delivers accurate, timely information across diverse audiences via phone, radio, and digital platforms.
• Technical Fluency – Navigates CAD, GPS, and communication systems efficiently with high data accuracy.
• Geographic Awareness – Understands regional layouts, facilities, and traffic patterns to improve routing and response.
• Team Orientation – Collaborates with dispatchers, supervisors, and field staff to ensure smooth shift operations.
• Professional Integrity – Protects sensitive information and upholds standards of conduct and accountability.

PREFERRED QUALIFICATIONS

• 1+ years of prior dispatch or customer service
• Experience in EMS, fire, or law enforcement dispatching
• EMT certification
• Spanish fluency

SUPERVISORY RESPONSIBILITYThis position has no supervisory responsibilities. PHYSICAL DEMANDSThis position requires the ability to perform the following essential physical functions, with or without reasonable accommodation:

• Occasionally lift up to 25 lbs
• Extended periods of sitting, standing, or walking
• Process adequate hearing, vision, and speech for clear communication

WORKING CONDITIONSWorking conditions are in an office environment within our Communication Center. You'll be part of a fast-paced, team-oriented environment that's central to our mission of providing timely, compassionate care to our community.