Night Time Dispatcher

About Us

We are a fast-paced, professional towing and recovery company providing light-duty, medium-duty, and heavy-duty services throughout the Chattanooga & surrounding areas. We operate 24/7 and take pride in reliability, professionalism, and efficiency.

If you thrive in high-pressure situations, can multitask with confidence, and have strong communication skills — this position is for you.

Position Overview

The Dispatcher is the communication hub between customers, drivers, law enforcement, major fleet companies, dealerships, and insurance partners. This position requires strong decision-making skills, organization, and the ability to remain calm under pressure.

You will be responsible for coordinating services for everything from roadside assistance to heavy-duty commercial recoveries.

Responsibilities

• Answer high-volume incoming calls professionally
• Dispatch calls for:
• Police rotations
• Large commercial fleet breakdowns
• Local dealership transports
• Motor club roadside assistance
• Heavy-duty recoveries
• Gather accurate service details (location, vehicle info, authorization, billing method)
• Prioritize emergency and time-sensitive calls
• Communicate directly with fleet managers and dealership service departments
• Enter detailed and accurate notes into dispatch software
• Monitor driver locations and job completion
• Process payments and verify authorizations
• Maintain organized dispatch logs and documentation

Qualifications

• High school diploma or equivalent
• Previous dispatch, logistics, trucking, or high-volume customer service experience preferred
• Ability to multitask and think quickly
• Strong verbal communication skills
• Professional phone presence
• Basic computer proficiency
• Knowledge of local highways and surrounding areas is a plus
• Must be dependable and punctual

What We’re Looking For

• Strong work ethic
• Ability to handle pressure in an emergency services environment
• Professional communication with corporate accounts
• Attention to detail
• Ability to follow chain of command
• Team-oriented mindset

Please Note

This is not a quiet office job.
This is a high-volume, fast-paced dispatch environment serving emergency services and large commercial accounts.

If you are organized, confident under pressure, and ready to be the part of the backbone of operations — we’d love to hear from you.

Job Type: Full-time

Pay: $700.00 - $900.00 per week

Work Location: In person