NOC L1 Support Engineer

Job Overview:

We are seeking a skilled L1 Support Engineer with at least 1 year of hands-on experience in technical support. The ideal candidate will be responsible for resolving first-level IT issues, assisting end users, and ensuring smooth day-to-day technical operations.

Key Responsibilities:

• Act as the first point of contact for all technical support requests via email, chat, or phone.
• Troubleshoot and resolve basic hardware, software, and network-related issues.
• Handle user account setup, access rights, password resets, and system configurations.
• Log, track, and update incidents in the ticketing system.
• Escalate unresolved issues to L2/L3 teams following defined procedures.
• Assist with system monitoring, alert response, and routine maintenance checks.
• Document solutions and contribute to knowledge-base improvements.
• Support onboarding/offboarding activities for new and departing employees.

Required Skills & Qualifications:

• Bachelor’s degree in IT, Computer Science, Software Engineering, or related field.
• Minimum 1 year of experience in L1/IT Support or Helpdesk roles.
• Good understanding of Windows/Linux operating systems.
• Basic knowledge of networking (LAN/WAN, DNS, DHCP, VPN).
• Experience with ticketing tools (Jira, Zendesk, Freshdesk, or similar).
• Strong troubleshooting, communication, and customer service skills.
• Ability to work under pressure and manage multiple tasks.

Job Types: Full-time, Fresher

Pay: Rs50,000.00 - Rs100,000.00 per month

Work Location: In person