Non-Emergency Medical Transportation Dispatcher

Overview
Join our dynamic team as a Non-Emergency Medical Transportation (NEMT) Dispatcher, where you'll play a vital role in coordinating safe, reliable transportation services for patients requiring non-emergency medical travel. This energetic position involves managing multiple communication channels, utilizing advanced transportation management systems, and ensuring seamless scheduling and dispatching to meet patient needs efficiently. Your proactive approach and excellent communication skills will help us deliver compassionate, timely transportation solutions that make a real difference in people's lives.

Duties

• Coordinate and schedule non-emergency medical transportation requests using transportation management systems such as Oracle Transportation Management and SyteLine.
• Utilize GPS and GIS tools to optimize routing and ensure accurate dispatching of vehicles.
• Manage multi-line phone systems with professionalism, providing clear information and exceptional phone etiquette to patients, healthcare providers, and drivers.
• Enter data accurately into transportation management and logistics systems, including AS400 and freight/shipping & receiving platforms.
• Monitor fleet operations through fleet management software, ensuring timely pickups and drop-offs while maintaining safety standards.
• Communicate effectively with drivers via dispatching software, providing real-time updates and support during shifts.
• Maintain detailed records of all transportation activities, including incident reports, shift logs, and inbound/outbound documentation.
• Assist with logistics planning by analyzing data to improve efficiency in scheduling, routing, and resource allocation within the supply chain framework.

Experience

• Proven experience in dispatching within transportation management or logistics environments.
• Strong familiarity with GIS, GPS technology, and transportation planning tools such as Oracle Transportation Management or SyteLine.
• Knowledge of freight operations, shipping & receiving procedures, and fleet management systems like AS400 or similar platforms.
• Excellent analysis skills to evaluate routes, optimize schedules, and troubleshoot operational issues swiftly.
• Exceptional communication skills with the ability to handle multi-line phone systems professionally while demonstrating outstanding phone etiquette.
• Proficiency in data entry with high accuracy and attention to detail in systems like Transportation Management Systems (TMS), Oracle TMS, or 3PL logistics platforms.
• Experience working with supply chain processes, shipping & receiving protocols, and logistics coordination is highly desirable. Join us to be part of a dedicated team committed to delivering dependable non-emergency medical transportation services through innovative technology and compassionate care!

Pay: $20.00 - $22.50 per hour

Benefits:

• Flexible schedule

Experience:

• Dispatching: 2 years (Required)

Language:

• Bilingual (Preferred)

Security clearance:

• Confidential (Preferred)

Work Location: In person