Non-Emergency Medical Transportation Driver

Position Summary:

The Non-Emergency Medical Transportation (NEMT) Van Driver is responsible for safely transporting patients to and from medical appointments, hospitals, rehabilitation centers, and residential locations. This position requires excellent customer service skills, a clean driving record, and the ability to assist passengers with varying levels of mobility while maintaining professionalism and empathy.

Key Responsibilities:

• Safely operate a company-provided NEMT vehicle in accordance with Texas traffic laws and company policies.
• Pick up and drop off passengers at scheduled times, ensuring on-time service.
• Assist passengers entering and exiting the vehicle, including the use of wheelchairs, walkers, and stretchers when required.
• Properly secure wheelchairs, seat belts, and other mobility aids before transport.
• Maintain accurate trip logs, mileage records, and passenger manifests.
• Communicate effectively with dispatchers and passengers regarding pickup/drop-off times and route updates.
• Inspect the vehicle daily for cleanliness, mechanical soundness, and proper safety equipment.
• Report any accidents, incidents, or maintenance needs promptly to the supervisor.
• Provide courteous, compassionate, and respectful service to passengers, many of whom may be elderly or disabled.
• Follow HIPAA regulations to ensure patient privacy and confidentiality at all times.

Qualifications:

Minimum Age: 21 years old

Education: High school diploma or equivalent (GED) required

License: Valid Texas driver’s license (Class C or higher)

Driving Record: Clean driving record with no major violations or suspensions in the last 3 years

Experience:

• Minimum of 1 year of professional driving experience (preferred)
• Experience in healthcare transportation, NEMT, paratransit, or similar role (preferred)

Physical Requirements:

• Ability to lift, push, or pull up to 50- 150 lbs
• Comfortable assisting passengers with mobility devices
• Able to sit for long periods and perform repetitive vehicle entry/exit movements

Certifications (preferred or may be required):

• CPR and First Aid Certification
• Defensive Driving Certification
• PASS (Passenger Assistance Safety and Sensitivity) Certification
• DOT Medical Card (if operating vehicles over a certain weight or as required by company)

Skills & Competencies:

• Strong customer service and communication skills
• Punctual and dependable with excellent time management
• Knowledge of the Dallas–Fort Worth area and major routes
• Ability to remain calm and patient under pressure
• Basic knowledge of vehicle safety and maintenance
• Professional appearance and demeanor

Schedule:

• Flexible shifts (morning, afternoon, and weekend availability may be required)
• Overtime may be available depending on company needs

Compensation & Benefits:

Pay: $15-$25 per hour (based on experience and certifications)

Benefits (may vary by employer):

• Training and certification reimbursement
• Performance bonuses

Work Environment:

• Primarily field-based, driving within the North Dallas area
• Frequent interaction with patients, healthcare facilities, and dispatch personnel
• May involve exposure to various weather conditions during travel

Job Types: Full-time, Part-time

Pay: $15.00 - $25.00 per hour

Expected hours: 10 – 40 per week

Work Location: In person