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Nurse Point of Contact
Why Join Us?
At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.
We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff! We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!
Job Description:
The Nurse Point of Contact supports our practice by providing remote nursing triage, patient
communication, and clinical support. This role manages incoming patient messages, assesses symptoms
and treatment-related concerns, provides patient education, and ensures timely communication with
providers. The Nurse POC is essential in maintaining high-quality patient care, supporting provider
workflows, and ensuring compliance with HIPAA and organizational standards.
Primary Duties & Responsibilities:
- Accurately and efficiently processes incoming patient messages including triaging calls and
- Documents all patient interactions and clinical communications in the EMR to ensure proper
- Contact patients at the physician’s direction to provide results, arrange treatment, or discuss
- Assess patient symptoms, post-procedure issues, and medication side effects, escalating
- Explain procedures and provide educational materials related to treatment or diagnosis.
- Communicate with physicians regularly to clarify preferences and provide updates on patient
- E-scribe medications and order tests according to physician protocols (per scope of practice and
- Complete patient forms and documentation requiring clinical input, including FMLA and
- Assist with clinical portions of insurance appeals and prior authorizations as directed by
- Facilitate scheduling of any needed office appointments, local procedure injections, external
Please note this job description is not designed to cover or contain a comprehensive listing of
activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities,
and activities may change at any time, with or without notice.
Qualifications:
Education & Experience
- Must hold a current and valid RN license.
- Minimum 2 years of nursing experience required, urology or oncology experience preferred.
- Experience in clinical triage, patient education, and remote patient support preferred.
- Experience with electronic medical records (EMR/EHR) required; OncoEMR preferred.
Skills & Competencies
- Strong clinical judgment and decision-making skills in patient care.
- Excellent verbal and written communication skills for patient and provider interactions.
- Ability to assess patient symptoms, side effects, and post-treatment concerns accurately.
- Knowledge of HIPAA regulations and ability to maintain patient confidentiality.
- Strong organizational skills and ability to manage multiple remote tasks efficiently.
- Collaborative, team-oriented mindset with a patient-centered approach.
Physical Requirements
- Remote, office-based role requiring prolonged periods of sitting and computer use.
- Ability to communicate clearly via phone, video, and electronic messaging.
- Occasional lifting or handling of documents or patient charts (up to 20 pounds).
- Visual and auditory ability to review electronic records and monitor patient communications.
- Reasonable accommodations will be provided as required by law
Job Type: Full-Time
Pay Range: $85,000 - $105,000 annually
Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.
This position has no close date. Applications will be accepted until an offer has been extended and accepted.
Equal Opportunity Employer: Our Practice is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.
The successful candidate(s) for any UUG position will be subject to a pre-employment background check.
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