Nursing Facility Service Coordinator

Description

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

In this Nursing Facility Care Coordinator role, you will be the primary care manager for a panel of older adult members with a variety of medical and/or behavioral health needs and ensuring they have the right services to meet their needs, and dedicated to helping members achieve their health care goals. We work closely with the nursing facilities in which our members reside.

Work Schedule: Monday through Friday 8:00 am to 5:00 pm

Location: Indiana

Local travel up to 75% and mileage is reimbursed at current government rate.

If you live within the state of Indiana, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

• Serve as primary care manager for high medical risks / needs members with comorbid behavioral health needs
• Engage members face-to-face and/or telephonically to complete comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural and socioeconomic (SDoH) needs
• Develop and implement individualized, person-centered care plans inclusive of goals, opportunities and interventions aligned with a person’s readiness to change to support the best health and quality of life outcomes by meeting the members where they are
• Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan
• Provide referrals and linkage as appropriate and accepted by member (may include internal consult opportunities such as Housing Navigator, Pharmacy Team, Peer Specialist, etc. or community-based provider referrals such as PCP, specialists, medication assisted therapy referrals, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

· Care Coordinators shall be located in Indiana and licensed as applicable in Indiana.

· Care Coordinators must be

o An Indiana licensed registered nurse or

o An Indiana licensed Master’s degree in social work or therapist,

• 1+ years of experience with local behavioral health providers and community support organizations addressing SDoH (e.g., food banks, non-emergent transportation, utility assistance, housing/rapid re-housing assistance, etc.)
• 1+ years of experience with MS Office, including Word, Excel and Outlook
• 1+ years of experience in long term support services or working with older adults
• Ability to travel 75% of the time within assigned territory to meet with members and providers
• Access to reliable transportation & valid US driver's license

Preferred Qualifications:

• Nursing facility experience
• Demonstrated experience/additional training or certifications in Motivational Interviewing, Stages of Change, Trauma-Informed Care, Person-Centered Care
• Experience working in team-based care
• Experience in serving individuals with co-occurring disorders (both mental health and substance use disorders)
• Background in Managed Care
• Bilingual in Spanish or other language specific to market populations

Physical Requirements

• Ability to transition from office to field locations multiple times per day
• Ability to navigate multiple locations/terrains to visit employees, members and/or providers
• Ability to remain stationary for long periods of time to complete computer or tablet work duties

Benefits:

• Health insurance
• Paid time off

Application Question(s):

• Are you able to easily commute to one of the following counties: Marion County, Johnson County, Allen County, Monroe County?
• Do you speak Spanish?
• Are you a licensed registered nurse in Indiana or do you have an Indiana licensed Master Degree in social work or therapy?
• Do you have 1 year experience with local behavioral health providers and community support organizations?
• Do you have 1 year experience with Microsoft office, including Word, Excel and Outlook?
• Do you have 1 year experience in long term support services or working with older adults?
• What are your hourly pay rate requirements for this position?
• Were you referred for this position?
• What is the best email address to reach you at?

Willingness to travel:

• 75% (Required)

Work Location: In person