OAS Case Worker / Care Navigator

JFSA has an immediate opening for a full-time care coordinator within our Older Adult Department. Understanding, experience, and sensitivity working with Holocaust survivors is preferred.

Duties and Responsibilities:

• Provides compassionate care coordination to a caseload of clients and their families.
• Ensures that the client receives the appropriate and needed services; monitors service provision to ensure the client is satisfied with the quality and frequency of the services. Helps to mediate any issues or concerns between the client and the service provider(s).
• Assists and encourages participation in the development of an individualized, comprehensive plan for each client taking into consideration the person’s history, cultural influences, and values.
• Maintains a clear and ongoing understanding of the client’s finances to assist client in current and future financial needs planning.
• Acts as a liaison between the client, family members, and all agency providers of service in order to coordinate care and ensure client satisfaction with care.
• Coordinates care for significant events such as inpatient hospitalizations or sudden health changes.
• Maintains communication with clients, family members, and other services providers to assure responsiveness within 24 hours. Responds to client and family needs in sensitive fashion.
• Completes documentation in a timely fashion for all clients as required. Ensures all documentation is received and entered correctly into the electronic health record.
• Completes billing documentation in a timely fashion and in accordance with service standards.
• Meets productivity targets.
• Additional duties as assigned.

Benefits:

• 403(b) retirement savings plan with match
• Medical, dental, supplemental life, and vision insurance
• Company-paid life insurance
• Flexible spending and health savings accounts
• Paid time off
• Paid holidays and sick time

Minimum Qualifications:

• Bachelor’s Degree in Social Work or a related field.
• Master’s Degree in Social Work preferred.
• Minimum 2 years work experience with seniors.
• 1-3 years case management or care coordination preferred.
• Maintain both a valid Ohio Driver’s License, and a driving record that meets JFSA’s insurance company standards (e.g. less than 2 incidents over a 3-year period).
• Maintain professional licensure as required by the State of Ohio licensing board.

Required Skills and Strengths:

• Extensive knowledge of local community resources.
• Bilingual English/Russian preferred.
• Excellent interpersonal and communication skills.
• Ability to transmit knowledge effectively.
• Ability to organize and manage a diverse assignment.
• Ability to use computers competently, efficiently, and effectively.
• Ability to travel in the community via personal vehicle.

Jewish Family Service Association of Cleveland is an Equal Opportunity Employer with a strong commitment to diversity, inclusion, and equity. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, ethnic group, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

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