Occupancy Specialist – Apartment Communities in Milwaukee

Location: Milwaukee, WI (serving multiple communities) Employer: Lutheran Social Services of Wisconsin & Upper Michigan (LSS) Employment Type: Full-time, Benefit-Eligible Schedule: Primarily Monday–Friday, 1st shift (flexed as needed for tenant needs)

About the Role

Lutheran Social Services (LSS) is seeking a detail-oriented and customer-focused Occupancy Specialist to manage day-to-day property operations across several HUD projects and LSS-owned or managed apartment rental programs in Milwaukee.

This role is central to ensuring compliance with HUD regulations, maintaining strong tenant relations, and supporting the overall success of our housing programs. You’ll serve as the primary representative of LSS for tenants, stakeholders, and community partners while ensuring properties remain welcoming, compliant, and financially sound.

Key Responsibilities

• Serve as the agency representative for tenants, stakeholders, and community partners.

• Manage tenant relations, enforce lease requirements, and address concerns promptly.

• Complete HUD Certified Occupancy Specialist training and maintain working knowledge of HUD handbooks.

• Market and promote properties to maintain occupancy rates that meet/exceed budget goals.

• Collect and record payments (rents, deposits, fees) and prepare accurate monthly deposit reports.

• Review financial reports, monitor charges, and communicate discrepancies.

• Oversee tenant certifications, leases, and ensure accuracy of documentation.

• Maintain HUD-compliant waiting lists and tenant files.

• Ensure compliance with Fair Housing laws and participate in annual training.

• Support property curb appeal and facility standards (including light cleaning, snow/ice removal, trash pickup, etc.).

• Conduct apartment inspections and prepare for HUD, WHEDA, REAC, and other compliance inspections.

• Handle on-call/after-hours communications for facility or resident issues.

• Coordinate facility testing (fire extinguishers, elevators, sprinklers, smoke detectors, etc.).

• Complete background and credit checks as assigned.

• Participate in ongoing training and professional development.

Qualifications

• Education: High school diploma or GED required.

• Experience: Previous property management or customer service experience preferred.

• Licenses/Certifications:

  • Valid driver’s license and reliable transportation.

  • Satisfactory driving record per LSS Driver Safety Procedure.

  • Ability to meet LSS auto insurance requirements.

  • Must attend and pass HUD Certified Occupancy Specialist training.

  
  

Skills & Competencies

• Strong organizational and communication skills.

• Ability to work independently and collaboratively.

• Knowledge of HUD regulations, Fair Housing laws, and property management practices.

• Comfort with financial reporting and documentation.

• Flexibility to respond to tenant and property needs, including occasional evenings/weekends.

Benefits & Perks

• Medical, Dental, and Vision Insurance

• Flexible Spending Accounts (Dependent & Health Care)

• Mileage Reimbursement

• Paid Time Off + 10 Paid Holidays

• 403B Retirement Plan with company contribution

• Employee Assistance Program

• Service Awards & Recognition

Why Join LSS?

At LSS, you’ll be part of a mission-driven nonprofit organization committed to strengthening communities and empowering individuals. As an Occupancy Specialist, you’ll play a vital role in ensuring safe, affordable housing for residents while building meaningful relationships and supporting compliance standards.

Apply Today! Lutheran Social Services of WI & Upper MI is an Equal Opportunity/Affirmative Action Employer.

Experience

Preferred

• 1 year(s): Previous experience in property management and or working with customers in a similar setting

Education

Required

• High School Diploma/ GED or better

Licenses & Certifications

Required

• Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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