OEM Customer Service Rep

Description:

Hartzell Propeller, founded in 1917 and headquartered in Piqua, Ohio, is the global leader in advanced aircraft propeller design and manufacturing for general aviation. The company supports both piston-engine and turboprop aircraft and provides custom propulsion solutions for electric, hybrid-electric, and advanced air mobility programs. Hartzell has continued to expand its capabilities through strategic acquisitions, including Tanis Aircraft Products in 2021, Reiff Preheat Systems in 2024, and Whirlwind Propeller in 2024, strengthening its experimental market offerings. Since 2024, Hartzell has also enhanced its MRO (Maintenance, Repair, and Overhaul) presence through the acquisition of 9 separate MRO facilities across North America and Europe.

Description

Hartzell Propeller is seeking a high-energy individual with a passion for aviation to join our Sales team as a Preheat Sales Representative. This role focuses primarily on outbound calling and responding to inbound sales inquiries via phone, email, and trade show interactions. The ideal candidate will have a solid understanding of general aviation aircraft and propeller systems, strong communication skills, and the ability to act as a liaison between customers and our applications engineering team to confirm design needs and specifications. This position requires occasional domestic travel for trade shows.

Key Deliverables:

1) Provide world-class service to all customer inquiries and support closing deals with timely responses.

2) Understand product line and quote prices, credit terms and enter sales information for orders obtained.

3) Interact regularly with the Key Account Managers and assist with order management and forecasting for accounts.

4) Deliver excellent customer service by providing timely responses to customer inquiries and providing technical assistance to assure appropriate product selection for a given application.

5) To assist customers with general technical inquiries.

6) Coordinate with production, purchasing, and shipping to expedite product or services to meet customer needs.

7) Coordinate customer requirements with shipping and prepare export documentation if/when required.

8) Resolve customer complaints regarding billing or service rendered and refer service complaints to appropriate individuals for investigation.

9) Respond to lead inquiries and complete follow up tasks.

10) Develop weekly and end of month reports outlining sales activity of the team.

First Year Success Factors

1) Maintains and strengthens customer rapport/goodwill.

2) Basic technical understanding of highly engineered products for general aviation aircraft.

3) Working knowledge of propeller/aircraft development and US/foreign certification cycle, including Type Certifications and Supplemental Type Certifications.

4) Working knowledge of Hartzell’s engineering life cycle and PLM system for hardware configuration control.

5) Exhibits understanding of other Signia Aerospace many products and market position.

Requirements:

Education/Experience

HS Diploma or GED required

A minimum of 5 years of customer service or sales experience required – aviation preferred.

Technical Competencies

1) Excellent written and verbal communication skills

2) Financial Understanding (Pricing, Margins, Costing)

3) Experience with Salesforce, or comparable CRM(s)

4) Experience with Invoicing

5) Understanding of Inventory Control

6) Basic computer skills; (Microsoft Office, Outlook, etc.).

7) Data Entry Skills

8) Basic Mathematical Skills

Behavioral Characteristics

1) Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

2) Customer Focus – Makes customers and their needs a primary focus of one’s actions; develops and sustains productive customer relationships.

3) Applied Learning – Assimilates and applies new job-related information in a timely manner.

4) Initiates Action – Takes prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.

5) Manages Work - Effectively managing one’s time and resources to ensure that work is completed efficiently.

6) Quality Orientation - Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Our Culture

We are a team that prides ourselves on a culture that supports shared values of empowerment, accountability, drive, integrity, and respect. Our team shares a deep commitment to safety, collaboration, and a love for all things aviation. We offer a comprehensive compensation and benefits package to support your well-being and professional growth including medical, dental, vision, paid time off, life insurance, 401(K) plans with employer match, company provided Growth Participation Units (GPU) and so much more. Our GPU benefit is unique to the industry and encourages all employees to think like owners and receive future financial reward for contributions to business growth. Join our team to be part of a culture that encourages growth and development and celebrates our success.

Hartzell Propeller has a pre-employment and random Federal Drug & Alcohol Testing requirement and tests for marijuana, cocaine, opioids, amphetamines and phencyclidine in addition to alcohol.

Equal Opportunity Employer/Protected Veteran/Disability/E-Verify