OEM Marine Product Support Specialist

Job Title: OEM Marine Product Support Specialist Job Summary

The OEM Marine Product Support Specialist is a technical support professional responsible for assisting customers, dealers, and internal teams with marine equipment and onboard systems. This role provides expert troubleshooting, installation guidance, and product support for marine electronics while ensuring a high level of customer satisfaction and brand confidence.

Key Responsibilities

• Provide technical support for OEM marine products, including navigation systems, sonar, and onboard electronics
• Troubleshoot product issues via phone, email, and remote diagnostic tools
• Assist customers and dealers with product installation, configuration, and operation
• Document customer interactions, troubleshooting steps, and resolutions in CRM and support systems
• Escalate complex or unresolved issues to engineering or advanced technical teams
• Support warranty claims, repairs, and service coordination
• Stay current on product updates, engineering changes, and emerging marine technologies
• Collaborate with sales, service, engineering, and training teams as needed
• Provide product training and technical guidance to dealers and internal staff
• Contribute to support documentation, FAQs, and knowledge base content

Required Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• 1–3+ years of experience in technical support, customer support, or marine‑related environments
• Strong troubleshooting, analytical, and problem‑solving skills
• Excellent verbal and written communication skills with the ability to explain technical concepts clearly
• Proficiency with computers, CRM systems, and standard support tools

Preferred Qualifications

• Experience supporting marine electronics such as GPS, radar, sonar, or chartplotters
• Knowledge of NMEA 0183 and NMEA 2000 networks and marine electrical systems
• Familiarity with warranty administration and service processes
• Hands‑on boating, marine service, or dealership experience
• Relevant technical or marine certifications

Working Conditions

• Office or technical support center environment
• Frequent travel to marinas, dealers, or field locations
• Weekend, seasonal, or extended hours may be required based on business needs

Physical Requirements

• Ability to sit for extended periods while working at a computer
• Ability to occasionally lift or move items weighing up to 25–50 lbs
• Capability to work in marine, dock, or boat environments when required

Key Competencies

• Strong customer service orientation
• High technical aptitude
• Attention to detail and documentation accuracy
• Team collaboration and cross‑functional communication
• Adaptability and willingness to learn new technologies

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• Have you ever been convicted of a felony? If so, when and what was the nature of the offense?
• Are you a military veteran? If so, what branch?

Willingness to travel:

• 75% (Preferred)

Work Location: Remote