Office Admin/Dispatcher

We are seeking an organized, reliable, and detail-oriented Office Administrator/Dispatcher to join our growing HVAC Plumbing team.
This individual will coordinate daily service calls, support field technicians, and manage administrative and customer service functions to ensure smooth operations and exceptional customer experiences.

Key Responsibilities

• Answer and route incoming calls in a courteous and professional manner
• Schedule, assign, and dispatch service calls to technicians based on location, expertise, and workload
• Communicate effectively between customers, technicians, and management throughout each job
• Update and maintain the daily service schedule and job status in the company system
• Process job tickets, customer payments, and related documentation accurately and efficiently
• Handle administrative duties such as filing, scanning, data entry, and record management
• Assist with customer inquiries, billing, and warranty information when needed
• Monitor technician time and ensure service logs are completed correctly
• Support management with reporting, payroll assistance, and compliance documentation
• Maintain a professional and positive attitude in a fast-paced environment
• Ordering parts for technicians
• Check the availability of the existing warranty
• Registering equipment
• providing a warranty packet
• All other duties assigned.

Benefits

• Competitive hourly pay based on experience
• Health, Dental, and Vision Insurance
• 401(k) with company match after one year of service
• Paid Time Off (Vacation, Holidays)
• Supportive, family-oriented company culture

• High School Diploma or GED required; Associate degree preferred
• 1–3 years of experience in office administration, dispatching, or customer service (HVAC or related trade preferred)
• Proficiency in Microsoft Office (Word, Excel, Outlook) and dispatching/scheduling software, Paycom HRIS.
• Strong organizational and multitasking skills
• Excellent communication, problem-solving, and customer service abilities
• Dependable, punctual, and team-oriented