Office Administration/Customer Service

Office Administration / Customer Service

AAA Lawn Care is a locally owned lawn fertilization & weed control company that has serviced Kent, Ottawa & Muskegon counties for the past 40 years. Our staff of over 50 employees takes pride in setting the standard for honesty, integrity, and quality customer-focused service, and we are looking for the right person to add to the team! Give us a look. Chances are you won’t be disappointed.

Customer Service & Office Support

• Answer incoming customer calls, emails, and texts in a professional and positive manner
• Schedule services, process payments, onboard new customers, and respond to general lawn care questions (training provided)
• Provide daily support to 40+ field technicians through messaging and phone communication
• Assist with reporting, data entry, and general office administration, including preparing and distributing reports
• Organize technician documentation and help keep daily operations running smoothly
• Maintain accurate information in company software systems
• Cross-train with other office staff and adapt to changing priorities throughout the season
• Provide administrative support to the management team as needed

Qualifications

• 2–3 years office administration, customer service, or similar experience preferred
• Strong organization, attention to detail, and communication skills
• Ability to multitask in a fast-paced office environment
• Comfortable working independently when needed
• Proficient in Microsoft Outlook, Word, and Excel
• Positive attitude and team-oriented mindset

Compensation & Benefits

• Hourly pay plus overtime opportunities
• Paid time off and holidays
• Health, dental, vision, and life insurance options
• Retirement plan

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Ability to Commute:

• Grand Rapids, MI 49534 (Required)

Ability to Relocate:

• Grand Rapids, MI 49534: Relocate before starting work (Required)

Work Location: In person