Office Administrator

Job Summary

We are looking for a highly organized and proactive Office Administrator to manage the daily operations of our electronics repair facility. The ideal candidate will serve as the primary point of contact for clients, manage the lifecycle of repair orders, and coordinate with vendors to ensure a seamless service experience. You will be responsible for bridging the communication gap between our technical team, our clients, and our suppliers.

Key Responsibilities

1. Front-of-House & Communication

• Act as the first point of contact for all inquiries via phone, WhatsApp Business, and email.
• Provide professional and timely updates to clients regarding the status of their electronic devices.
• Manage the daily schedule for technicians and client appointments.

2. Documentation & Finance

• Generate professional quotations and invoices for repair services.
• Follow up with client departments (specifically Purchasing and Accounts Payable) to ensure timely processing of payments.
• Maintain accurate records of daily expenses and petty cash.

3. Procurement & Vendor Management

• Liaise with local and international vendors to source specific electronic components and spare parts.
• Negotiate pricing and track lead times for incoming parts to minimize repair delays.
• Verify incoming shipments against purchase orders to ensure accuracy.

4. Operations & Workflow Tracking

• Inventory Intake: Create digital entries for every new device arriving at the shop, documenting the condition, serial number, and reported faults.
• Status Updates: Monitor the repair workflow and update the internal tracking system as devices move from "Testing" to "Repairing" and "Ready for Collection."
• Quality Control Logs: Ensure that all service reports are filed correctly upon completion of a job.

5. General Administration (Added Value)

• Organize courier pickups and deliveries for client devices.
• Maintain a clean and organized reception and office filing system.
• Assist in drafting official business correspondence and service agreements.

Required Skills & Qualifications

• Communication: Fluent in English (written and verbal). Ability to communicate technical updates in a clear, client-friendly manner.
• Technical Literacy: Proficiency in Microsoft Office (Excel/Word) and experience with CRM or Inventory Management software.
• Experience: Previous experience in a technical service center, electronics shop, or engineering firm is highly preferred.
• Multitasking: Proven ability to handle high-volume WhatsApp inquiries while managing physical paperwork.
• Detail-Oriented: Precision in data entry is critical for tracking high-value electronic components.

What We Offer

• A fast-paced, professional working environment.
• Opportunities to learn about the electronics repair and logistics industry.
• Competitive salary based on experience and local labor standards.

Pay: AED2,000.00 - AED3,000.00 per month

Ability to commute/relocate:

• Al Quoz: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Preferred)

Experience:

• work: 3 years (Preferred)

Language:

• English (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person