Office Administrator

About Lost Angels Career Center

Lost Angels Career Center (LACC) is a California nonprofit organization serving transitional

age youth in the Antelope Valley through hands-on vocational training, employment

pathways, and wraparound support. For many of our participants, the Intake Coordinator is

the first LACC staff member they ever interact with. That first impression matters, and this

role owns it.

Position Summary

The Intake Coordinator manages the full applicant intake process from first inquiry through

interview readiness. This role is responsible for screening applicants, coordinating

information sessions and intake interviews, maintaining accurate records in the case

management system, and keeping front office operations running smoothly. The right

candidate is organized, reliable, comfortable working with diverse populations, and takes

seriously the responsibility of being the front door to LACC's programs.

In This Role, You Will

• Manage inbound phone and email inquiries from prospective applicants, conduct initial

eligibility screenings, and perform outbound outreach to move prospective participants through

the intake pipeline in a timely and professional manner.

• Schedule and coordinate information sessions and one-on-one intake interviews, send

confirmations and reminders, manage applicant check-in and arrival, and track attendance

including no-shows, late arrivals, and reschedules.

• Collect, copy, scan, and upload applicant documentation, enter case notes and assessment

data into the case management system, and maintain accurate and complete applicant

records in compliance with program documentation standards.

• Support panel interview scheduling, track applicant progress toward program goals, assist with

monthly check-in coordination, and provide general administrative support to the case

management team.

• Manage front office operations including answering phones, greeting visitors, handling mail

and package deliveries, and supporting document intake and front desk coverage throughout

the day.

• Track inventory and manage T-shirt sales to students, staff, and guests, including handling

payments and communicating restocking needs.

Basic Qualifications

• High school diploma or equivalent required.
• 1 or more years of administrative, intake, customer service, or front-facing office experience.
• Comfort with scheduling tools, spreadsheets, and data entry; experience with case

management software a plus.

• Strong organizational skills and attention to detail, with the ability to manage multiple tasks

accurately in a fast-paced environment.

• Clear and professional communication skills and demonstrated comfort working with diverse

populations, including young people facing significant barriers.

Preferred Qualifications

• Experience in a nonprofit, social services, workforce development, or youth-serving

environment.

• Bilingual English/Spanish preferred but not required.
• Familiarity with grant-funded program documentation or compliance requirements.

Compensation and Benefits

LACC offers the following to eligible employees:

• Hourly rate of $22.00-$24.00, based on experience. In accordance with California AB 1197,

this pay range is posted in compliance with LACC's commitment to pay transparency.

Placement within the range is determined by qualifications and experience.

• Paid sick leave in accordance with California SB 616 (40 hours annually, front-loaded).
• Paid holidays as designated in the organizational calendar.
• Participation in California State Disability Insurance (SDI) and other state-mandated programs.

Equal Opportunity and Compliance Notices

LACC is an equal opportunity employer. We are committed to building a team that reflects

the communities we serve and do not discriminate on the basis of race, color, national

origin, ancestry, sex, gender identity, sexual orientation, age, religion, disability, medical

condition, genetic information, marital status, or any other characteristic protected by

California or federal law.

LACC participates in E-Verify and will provide the Social Security Administration and, if

necessary, the Department of Homeland Security with information from each new

employee's Form I-9 to confirm work authorization. LACC does not use E-Verify to pre-

screen applicants.

This position may be subject to a background check in accordance with applicable law. Any

offer of employment is contingent upon successful completion of all pre-employment

requirements.

LACC complies with the Fair Chance Act. Qualified applicants with criminal histories will be

considered for employment in accordance with applicable California law.

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Parental leave

Work Location: In person