Office Administrator - Behavioral Health Practice

Job Overview:

Pathways Consulting is a well-established behavioral health practice in Kenosha dedicated to supporting individuals on their mental health journey. We are seeking a highly organized and detail-oriented Office Administrator who thrives in a collaborative, client-centered environment and wants to play a meaningful role in helping our office run smoothly. As Office Administrator, you will be responsible for managing various administrative tasks and ensuring the smooth operation of our office. We are willing to train the right candidate and provide support as you grow in medical billing and administrative skills. This role requires the ability to interact with clients in a compassionate, respectful, and nonjudgmental manner, supporting individuals from a wide range of backgrounds and identities. This is a full-time position.

Duties:

Client Support & Front Desk

• Greet and check in clients; handle payments
• Provide excellent customer service in person and by phone
• Schedule and manage appointments

Office Operations

• Manage calls, emails, and correspondence
• Maintain supplies and coordinate vendors
• Organize and maintain records and filing systems

Billing & Insurance

• Verify insurance benefits (phone and online)
• Accurately bill client sessions
• Process accounts receivable
• Resolve insurance and billing issues

Administrative Support

• Assist with onboarding and training
• Support payroll processing and employee records

Qualifications:

• Experience in office administration or a similar role
• Medical office or billing experience preferred (training provided)
• Strong communication skills and professionalism under pressure
• Excellent organizational and multitasking abilities
• Proficiency with Microsoft Office and general computer systems
• High level of discretion with sensitive information
• Strong problem-solving skills and ability to work independently

We offer competitive pay, and a supportive work environment. If you are a motivated individual with excellent organizational skills, we would love to hear from you. (No phone calls please)

Job Type: Full-time, Monday through Friday

Pay: $17-$22/ hour based on experience and qualifications

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person