Office Administrator / Manager

Position

Office Administrator

Orthopedic Practice – Pembroke Pines, FL

Hours: Approximately 8:30 AM – 5:30 PM

Salary: $100k - $110k base, plus bonus, profit sharing and benefits

Overview

A well-established orthopedic practice in Pembroke Pines is seeking an experienced Office Administrator to oversee the day-to-day operations of the practice. This individual will serve as a key operational leader, ensuring the practice runs efficiently across all administrative, financial, and clinical support functions.

This is a hands-on, “roll up your sleeves” position for someone who is well-versed in all facets of running a medical practice. The ideal candidate will bring strong leadership, operational expertise, and a proactive approach to improving workflows, patient experience, and overall practice performance.

Key Responsibilities

Practice Operations & Leadership

• Oversee daily operations of the practice, ensuring efficient patient flow, scheduling, and office functionality
• Manage and mentor administrative and clinical support staff, including hiring, onboarding, training, and performance management
• Establish and improve office policies, procedures, and operational systems
• Lead staff meetings and implement performance metrics to drive accountability and efficiency

Financial & Administrative Oversight

• Oversee billing, collections, and insurance processes to ensure accurate and timely reimbursements
• Monitor revenue cycle performance, identify inefficiencies, and implement improvements
• Assist with budgeting, expense tracking, and cost control initiatives
• Manage payroll coordination, PTO tracking, and staff scheduling

Regulatory & Compliance

• Ensure compliance with HIPAA, OSHA, and all healthcare regulatory requirements
• Maintain readiness for audits and inspections (DOH, Joint Commission, etc.)
• Oversee credentialing processes and ensure provider compliance

Patient Experience & Workflow Optimization

• Address patient concerns and ensure a high level of patient satisfaction
• Analyze patient flow and implement improvements to reduce wait times and enhance service delivery
• Coordinate front desk, scheduling, and clinical teams to ensure seamless operations

Systems, Technology & Reporting

• Manage EMR systems and ensure proper utilization (experience with platforms such as Epic, eClinicalWorks, or similar preferred)
• Develop and track KPIs related to volume, revenue, and operational efficiency
• Generate reports and provide actionable insights to ownership

Business Growth & Marketing

• Partner with leadership to support growth initiatives and referral development
• Coordinate with marketing efforts to increase patient volume and community presence
• Build relationships with referring physicians and external partners

Qualifications

• 5+ years of experience in medical practice management or office administration
• Strong understanding of healthcare operations, including billing, insurance, scheduling, and compliance
• Prior experience in an orthopedic or surgical practice strongly preferred (not required)
• Experience managing staff and leading teams in a fast-paced environment
• Familiarity with EMR systems (Epic, Allscripts, eClinicalWorks, etc.)
• Strong organizational, communication, and problem-solving skills
• Ability to be hands-on and adaptable in a growing practice

Compensation & Benefits

• Opportunity for performance-based bonuses and future profit sharing
• Health benefits (medical, dental, vision)
• Paid time off and holidays
• Opportunities for growth and increased responsibility
• Stable, team-oriented environment with long-term upside

Ideal Candidate Profile

• Highly organized, proactive, and detail-oriented
• Strong leadership presence with the ability to manage and motivate staff
• Operationally focused with a mindset for continuous improvement
• Comfortable wearing multiple hats in a dynamic environment
• Patient-focused with a commitment to delivering excellent care experience