Office Administrator/Accounting

About the Role

Gentech Ltd is a leader in emergency power solutions, specializing in the maintenance and repair of Generac, Cummins, and Kohler systems. We are looking for a professional who will be responsible for ensuring our customers receive elite service while simultaneously managing the day-to-day functions of a typical office, including accounts payable and accounts receivable.

Primary Responsibilities

Customer Support & Dispatching

• Serve as a point of contact for residential and commercial customers.
• Use ESC (Electronic Service Control) software to schedule maintenance and dispatch technicians for emergency repairs.
• Provide professional updates to customers regarding part lead times and service schedules.

Accounts Payable

• Process and code vendor invoices accurately in QuickBooks.
• Reconcile vendor statements and prepare weekly payment runs.
• Maintain organized digital and physical financial records.

Accounts Receivable & Collections

• Generate and send accurate invoices to customers upon completion of service.
• Post customer payments and maintain up-to-date aging reports.
• Perform polite, professional collection follow-ups on past-due accounts to ensure healthy cash flow.

Required Qualifications

• Software: Proven proficiency in QuickBooks and experience with field service software (ESC preferred).
• Communication: A professional, empathetic phone presence with the ability to handle emergency service calls calmly.
• Accounting Literacy: A solid understanding of the AP/AR cycle and the confidence to handle collection calls with tact and persistence.
• Local: Ability to commute to our New Windsor, NY office daily.

Pay: $23.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person