Office Administrator/Deliveries Manager

Job Overview

We are seeking a highly organised and enthusiastic person to join our growing family business. This is a hybrid role best suited to someone able to work under pressure, with both high levels of Microsoft Office competency, along with the physical ability to manage/offload regular deliveries to ensure the smooth running of our fast paced glazing business.

The required working hours are 8.30am - 4.30pm from Monday to Friday, with optional Saturday hours available. A lunch hour is provided within the salary. Please note we do not offer an ability to work from home, with all of the listed hours to be carried out at our head office based in Welwyn Garden City.

Main duties:

• Enthusiastically handle incoming and outbound customer queries, both in person and digitally.
• To convert customer enquiries into bookings, whilst ensuring the effective management of the engineers' diary.
• To carry out general administrative tasks relating to customer orders and warranty information, whilst ensuring the safe management of sensitive data.
• Perform data entry tasks via Microsoft Office, with a view to generating customer quotations.
• To build a knowledge of our product range, to ensure customer queries can be answered within the first enquiry.
• To help unload inbound product deliveries, containing window/door frames and glass. Please note these deliveries can be heavy.

Key skills:

• High levels of computer literacy and experience with both Microsoft Word and Excel.
• Excellent verbal and written communication skills. This is a customer facing role.
• Positive and flexible attitude due to the varied nature of the job.
• Physically able and willing to carry out manual tasks as outlined during product deliveries.
• Driving license is essential.

Job Types: Full-time, Permanent

Pay: £26,000.00-£33,000.00 per year

Benefits:

• Casual dress
• Free parking
• On-site parking

Application question(s):

• Are you physically fit, able and willing to carry out manual labour during deliveries?

Experience:

• Microsoft Office: 3 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person