Office and Customer Support Supervisor

Position: Office & Customer Support Manager

Location: Lincoln, Nebraska
Experience: 3+ years preferred
Full-Time

About Us

For more than 33 years, Art F/X has proudly provided high-quality custom screen printing and embroidery services to individuals, businesses, and organizations throughout Nebraska and beyond. We are a family-owned and operated company headquartered in Lincoln, with production on-site and a small sales shop in Omaha. Our success comes from our commitment to craftsmanship, excellent customer service, and a workplace culture that values teamwork, integrity, and long-term relationships.

Position Overview

We are seeking a detail-oriented and motivated Office & Customer Support Manager to oversee daily administrative, financial, and operational functions at our Lincoln headquarters. This role is ideal for someone who enjoys keeping things running smoothly—balancing people, process, and paperwork—with a hands-on approach. You’ll work closely with ownership, E-commerce, and production teams to ensure efficiency and accuracy across the business.

Key Responsibilities

• Oversee and coordinate day-to-day office operations and administrative support.
• Manage customer relations
• Assist in HR and payroll needs
• Monitor and manage employee scheduling and time tracking.
• Maintain employee records.
• Develop and implement office procedures to improve efficiency and accuracy.
• Provide administrative support to management and assist with special projects.
• Ensure smooth communication between production, E-commerce, sales, and management teams.
• Uphold a positive and professional company image through every interaction.

Qualifications

• 3+ years of experience in office management, operations, or administrative leadership.
• Strong organizational skills and attention to detail.
• Proficiency with All Microsoft Office Software's mostly Excel and Office.
• Excellent communication and problem-solving abilities.
• Experience in a small business, print, or production environment a plus.
• Ability to handle confidential information with discretion.
• Bachelor’s degree in Business Administration, Management, or related field preferred (or equivalent work experience).

Benefits

We take care of our team the same way we take care of our customers—with commitment and appreciation.

• Health & Supplemental Insurances
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Life Insurance
• Company Discounts on Custom Apparel & Merchandise
• Supportive, family-oriented work environment

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person