Office and Technology Assistant

Description:

Hummingbird ABA Therapy is seeking a full-time Office and Technology Assistant to support front desk operations, administrative tasks, client and staff communication, and day-to-day technology needs. This role is a great fit for someone who is organized, professional, comfortable with technology, and able to support a busy clinical environment.

KEY RESPONSIBILITIES

Front Desk and Client Support

• Staff the front desk and greet clients, families, employees, and visitors in a professional and welcoming manner.
• Monitor building security and door access to ensure only authorized individuals enter the building.
• Check clients in and out and notify staff of client arrivals and departures.
• Answer phones, take messages, direct calls, and support day-to-day communication needs.
• Assist with transitions of clients and staff in and out of the center.

Administrative Support

• Maintain the cleanliness and organization of the front desk, lobby, and shared administrative spaces.
• Prepare staff onboarding materials.
• Scan, file, and organize documents in both physical and digital formats.
• Support communication around daily coverage needs in collaboration with the Scheduling Coordinator.
• Assist with data entry, document preparation, onboarding support, records management, and coordination with internal team members.
• Support internal communication platforms, scheduling tools, and documentation systems.

Technology Coordination and Support

• Set up and configure new devices, including phones, tablets, laptops, and printers for staff.
• Manage and troubleshoot technology issues related to:
  • Wi-Fi and internet connectivity, including coordination with Comcast
  • Company mobile devices using Verizon Mobile Device Management and Samsung Knox, RingCentral, and VOIP system setup and support
  • Printer and copier errors, driver updates, and basic maintenance
• Assist with the setup and configuration of small office servers or shared storage.
• Provide ongoing in-person and remote technology support for staff.
• Develop and maintain a basic tech support ticketing system or workflow tracker.
• Maintain up-to-date documentation of logins, device inventory, and access permissions.
• Provide remote technology assistance on Thursdays and respond to priority requests as needed.

Team Communication and Confidentiality

• Communicate clearly and respectfully with team members, families, and vendors.
• Coordinate with administrative and clinical leadership to resolve operational or technical concerns.
• Contribute to a positive, inclusive, and neurodivergent-affirming workplace culture.
• Uphold client confidentiality and maintain compliance with HIPAA and internal policies.

Benefits

All full-time employees are eligible for the following benefits:

• Medical, dental, and vision insurance, with 65% employer contribution for employee and 50% employer contribution for dependents
• 100% Employer-paid life insurance
• Voluntary short-term and long-term disability insurance and voluntary life insurance
• 401(k) retirement plan with employer match
• 9 paid holidays after 3 months of service
• Paid Time Off accrued at a rate of 1 hour for every 25 hours worked, equal to approximately 10–12 days per year
• Tuition discounts with academic partners in ABA graduate programs
• Clinical supervision opportunities toward board certification experience hours
• Training and tuition reimbursement up to $350 per year for career-related training or coursework
• Discounted phone and gym plans
• Mileage reimbursement to and from Hummingbird’s Center and other work locations as needed

Hummingbird ABA Therapy is a partner of Centre County CareerLink’s On-the-Job Training program. While not required for employment, eligible employees may qualify for a $300 bonus after 3 months of successful employment, funded through OJT.

To see if you qualify, contact Lauree Bowes, Adult Workforce Specialist, at 570-893-4022 ext. 102 or by email at lbowes@censop.com.

Requirements:

REQUIREMENTS

Required Qualifications

• High School Diploma or equivalent (Associate’s degree or higher preferred)
• Experience in an administrative, customer service, or IT/tech support role
• Strong working knowledge of Google Workspace (Gmail, Docs, Sheets, Calendar)
• Basic familiarity with Verizon MDM, Samsung Knox, or similar platforms
• Comfort troubleshooting basic device issues (connectivity, app errors, login problems)
• Excellent organizational and communication skills
• Ability to multitask effectively in a fast-paced, client-facing environment
• Friendly, professional demeanor and ability to work independently

Clearances (Required Before Start Date)

• PA Criminal Background Check
• PA Child Abuse History Clearance
• FBI Fingerprint Clearance