Office and Triage Nurse

Since 1964, Essex County OB/GYN has been “Caring for Generations” of women on the North Shore of Massachusetts by providing comprehensive obstetrical and gynecological care to women throughout their lives. We offer preventative, diagnostic, and acute care for a wide range of Women’s Health issues throughout our five locations (Beverly (2), Danvers, Gloucester, Haverhill). Each of us, including our board-certified OB/GYN physicians, certified nurse-midwives. Nurse practitioners and our physician assistants, genuinely care about our patients. We are dedicated to helping our patients maintain optimal health by providing them with quality medical care throughout their lives. Our commitment is to provide compassionate, comprehensive, and contemporary quality care for today’s woman.

Only qualified candidates need apply. A cover letter is required with your application for your application to be considered.

Job Summary:

***In office position in Beverly, MA:

We are seeking a dedicated and detail-oriented Office and phone Triage Nurse to join our dynamic healthcare team. The ideal candidate will possess extensive nursing experience, including triage and medical office skills, with a strong emphasis on patient assessment and care coordination. This role offers an opportunity to contribute to high-quality patient care in a fast-paced clinical setting while utilizing advanced EMR/EHR systems and a broad range of nursing competencies.

Requirements:

· Graduate from a NLN accredited school of nursing required

· Current MA nursing license required

· Maintain patient confidentiality at all times, without exception

· 1-3 years in recent demonstrated nursing experience in outpatient obstetrics or gynecology setting and the ability to function independently highly preferred

· Experience with EPIC highly preferred

· Strong computer skills including MSOffice, Internet, and E-mail highly preferred

· Must have excellent computer, organizational, communication and relational skills to adapt to the changing needs of a large and busy practice.

· Must have the willingness and ability to travel to our offices in Beverly, Danvers, Gloucester and Haverhill as needed

· Must participate in one evening shift, Saturday morning shift in Beverly, or remote weekend call shift once monthly

Physical Nature of the Job:

· Ability to assist with the transportation, transfer, and ambulation of patients.

· Lifting without assistance up to 25lbs

· Ability to respond to patient emergencies.

· Able to stand and/or sit without interruption for extended periods of time

· Capable of working under stress related to multiple patients and/or providers care demands occurring

Core Competencies:

· Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

· Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

· Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

· Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

· Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

· Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

· Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

· Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Responsibilities:

• Conduct thorough patient assessments, including vital signs, medical history intake, and physical examinations to determine urgent or non-urgent needs
• Provide phone triage services by evaluating symptoms, offering appropriate advice, and directing patients to the correct level of care or scheduling appointments accordingly
• Use effective communication skills and interpersonal skills in obtaining information from patient and in receiving and handling patient- related phone calls
• Assist providers with office procedures when working at any of our office locations
• Assist with the rooming process when needed including providing health education, counseling and teaching on the patient’s level of understanding
• Assessing patient’s needs and advising when to seek immediate care
• Collaborate with MD/NP/PA/CNM to determine the needs of the patient
• Perform and interpret NST in office
• Complete nurse visits which include injections and follow-up telephone calls
• Assist providers with placing orders, coordinating labs, imaging appointments and referrals
• Responsible for managing clinical buckets with charge nurse and provider oversight including:
• notifying patients of lab results
• Answering patient advice requests
• Refilling prescriptions

This is an exiting opprtunity to

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person