Office Assistant

About Us

Castle Garage Doors is a 45 year old company that is currently growing in the field of garage door service and installation company serving homeowners and customers throughout San Diego County. We are looking for a dependable, organized, and professional Office Auxiliary / Administrative Assistant to support our daily office operations, customer communication, dispatching, data entry, invoicing, and general office management tasks.

This role is ideal for someone who is detail-oriented, coachable, comfortable speaking with customers, and willing to help wherever needed in a busy service-based office.

Position Summary

The Office Auxiliary will help keep the office running smoothly by answering phones, scheduling and dispatching technicians, entering job information, preparing invoices, following up with customers, and assisting with miscellaneous administrative duties. This position also includes light office upkeep, organizing supplies, maintaining a clean front office/work area, and supporting management with day-to-day tasks.

Key Responsibilities

Answer incoming phone calls in a professional and courteous manner.

Assist customers with scheduling, basic service questions, appointment confirmations, and follow-ups.

Create, update, and maintain customer records, job notes, estimates, invoices, and service information.

Dispatch technicians and help coordinate daily schedules.

Communicate with technicians regarding job details, customer needs, parts, and schedule changes.

Prepare and process invoices accurately and on time.

Follow up on open jobs, pending invoices, missing information, and customer requests.

Assist with Home Depot-related service and installation coordination when needed.

Maintain organized digital and physical records.

Support office manager activities, including filing, organizing, ordering supplies, and keeping the office clean and presentable.

Help maintain a professional and welcoming office environment.

Assist with miscellaneous administrative duties as assigned by management.

Qualifications

Previous office, dispatching, customer service, or administrative experience preferred.

Comfortable answering phones and speaking with customers.

Strong attention to detail and ability to enter information accurately.

Basic computer skills required.

Ability to learn scheduling, invoicing, and job management software.

Organized, reliable, and able to manage multiple tasks during the day.

Professional attitude and willingness to take direction.

Ability to work independently and as part of a small team.

Bilingual English/Spanish is a plus, but not required.

Experience in garage doors, construction, trades, service companies, dispatching, or Home Depot-related work is a plus.

Ideal Candidate

The ideal candidate is dependable, professional, and proactive. We are looking for someone who takes pride in their work, communicates clearly, stays organized, and understands that in a small business everyone helps where needed. A positive attitude, willingness to learn, and ability to stay focused are very important for this role.

Physical and Office Requirements

This is primarily an office-based position. The role may require sitting, standing, filing, light lifting of office supplies, organizing materials, and maintaining a clean office space.

Benefits

Competitive hourly pay.

Steady schedule.

Training provided.

Opportunity to grow with the company.

Supportive small-business environment.

Equal Opportunity Statement

Castle Garage Doors is an equal opportunity employer. We consider applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, or other protected status under applicable law. The EEOC and California Civil Rights Department both identify discrimination in hiring and employment as prohibited under federal and California law.

How to Apply

Please submit your resume and a brief message explaining your office, customer service, dispatching, or administrative experience.

Pay: $17.00 - $20.00 per hour

Work Location: In person