Office Assistant - Audiology

Overview:

Audiology Office Assistant (Full-Time)

Make a difference every day at Willow Valley Communities

Do you enjoy helping others and having variety in your workday? Willow Valley Communities is looking for a welcoming, organized Audiology Office Assistant to support our audiology team and the patients we serve. This role combines patient interaction, scheduling, and supportive clinical tasks—all focused on improving hearing health and overall quality of life.

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Why Join Willow Valley Communities?

We offer more than just a job—we offer a supportive workplace and meaningful work.

Excellent benefits including medical, dental, and vision coverage
Generous paid time off
Career growth and advancement opportunities
Access to community amenities such as a fitness center, spa, cafés, and swimming pools
And many more perks

Pay:
$18.00/hour, based on experience

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What You’ll Do

Administrative Support:

Be the smiling face of our program: greet patients, answer phone calls, coordinate referrals/orders with physicians’ offices
Maintain providers’ schedules, confirm upcoming appointment, follow-up with “no-shows” and cancellations, schedule department meetings, etc.
Maintain patient records
Verify insurance coverage and benefits
Coordinate billing for services rendered, including insurance claims and private pay and assist patients with billing questions
Prepare monthly department revenue and expense reports
Prepare written correspondence, including call-back cards, welcome letters, handbooks, and others as the need arises.
Maintain supplies and appearances in Audiology office.
Recognize and capitalize on sales opportunities through various mediums (walk-ins, customer referrals, telephone inquiries, retention practices, etc.).
Coordinate and participate in outreach activities, including marketing items, seminars, health fairs, and other community events

Clinical Support (Under Audiologist Supervision)

Prepare hearing instruments (new orders/repairs) and related devices for delivery.
Perform basic service/maintenance on existing hearing aids
Assist with processing repair orders and loss/damage claims on hearing aids
Document, record, track, and bill for services provided.
Adhere to all applicable federal, state, and local standards of care and ethics as outlined by the American Academy of Audiology. See https://www.audiology.org/clinical-resources/code-of-ethics/ for more details

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Qualifications

High school education/GED; and up to six months related experience or training; or equivalent combination of education and experience.
Medical office experience preferred.
Proficiency in Microsoft Office Suite and the latest version of Windows. Knowledge of AdvancedMD practice software a plus.
Experience with hearing aid maintenance/service a plus – or have the desire to learn
Self-motivated individual who works well independently
Attention to detail and highly organized.
Ability to multi-task.
Strong communication skills, written and verbal.

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Schedule & Hours

40 hours per week
Monday–Friday, 8:00am–4:30pm

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Office Locations

Manor Campus: 600 Willow Valley Square, Lancaster, PA 17602
Lakes Campus: 300 Willow Valley Lakes Drive, Willow Street, PA 17584

Work Location: In person