Office Assistant – Sales & Operations Support

Job Overview

Amerfit Hardware is seeking a highly organized and detail-oriented Administrative Assistant / Office Assistant to support our daily office, customer service, order processing, and warehouse coordination work.

Amerfit Hardware is a local hardware wholesaler located in City of Industry, CA. We supply cabinet hardware, hinges, drawer slides, bathroom accessories, locksets, and other building hardware products to cabinet shops, contractors, builders, distributors, and project-based customers.

The ideal candidate is reliable, detail-oriented, comfortable with customer communication, and able to carefully handle sales orders, invoices, delivery lists, and shipment details. This is a full-time, in-person position in a small business environment where accuracy, communication, and follow-through are important.

This is not a sales quota position. The role focuses on office support, order processing, customer service, shipment checking, invoice review, delivery coordination, and basic payment follow-up.

Responsibilities

• Enter customer sales orders accurately into the company system
• Organize and update weekly delivery lists
• Assist walk-in customers and answer phone calls professionally
• Respond to basic customer inquiries and direct questions to the appropriate team member when needed
• Check order details, invoices, SKUs, quantities, finishes, pricing, and customer information for accuracy
• Coordinate with warehouse staff to double-check outgoing shipments
• Occasionally go into the warehouse to verify product labels, quantities, or shipment details
• Review invoices and help correct order or billing issues
• Send basic payment reminders for late or pending invoices
• Maintain organized customer records, order documents, and internal notes
• Use Outlook, QuickBooks, Odoo, and Google Workspace for daily office and order-related tasks
• Sometimes organize logistic shipments, checking status of shipments, handle all received packages

Qualifications / Experience

• Previous experience as an office assistant, administrative assistant, customer service representative, order processing assistant, or sales support assistant preferred
• Experience in wholesale, distribution, hardware, building materials, cabinet supply, logistics, warehouse office, or a related industry is a plus
• Experience with Outlook, QuickBooks, Odoo, and Google Sheets is a plus
• Basic computer skills and comfort with email, spreadsheets, and order-entry systems
• Bilingual English/Spanish preferred
• Strong attention to detail, especially with numbers, SKUs, quantities, finishes, and invoices
• Good communication and customer service skills
• Organized, reliable, punctual, and willing to learn
• Able to manage multiple daily tasks while maintaining accuracy
• Comfortable working in a small business environment and coordinating with office, sales, and warehouse staff

Schedule & Pay

• Job Type: Full-time, in-person
• Location: City of Industry, CA
• Schedule: Monday to Friday, 8:30 AM–5:00 PM
• Hours: 40 hours per week
• Lunch Break: 30-minute unpaid lunch break
• Pay: $20–$22 per hour, depending on experience
• An extra $50 dollar compensation will be provided every payroll period (bi-weekly)

Training

Training will be provided. During the first 1 week, the new hire will learn Amerfit’s product categories, order-entry process, invoice-checking procedure, delivery list workflow, basic payment reminder process, and warehouse coordination steps.

Pay: $20.00 - $22.00 per hour

Experience:

• Personal assistant: 1 year (Preferred)
• Hardware Wholesale: 1 year (Preferred)

Language:

• Spanish and English (Preferred)

Work Location: In person