Office Assistant/Dispatcher

Pride Plumbing is looking to add a another individual to their already amazing office staff.

The Ideal Candidate would have be able to execute the following:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Evaluates customer calls and assign the best technician to each service appointment.
• Determines and schedules orders according to urgency.
• Provides superior customer service to new and existing customers.
• Achieves daily service and productivity standards and producing high quality work.
• Responds to customer requests, resolving issues and promoting the brand.
• Handles inbound calls from customers and service technicians.
• Schedules and dispatch calls while maximizing the service technician's productivity and minimizing travel time.
• Updates customers throughout the day on the technician's progress.
• Responsible for supporting a positive, professional, team-oriented, harassment-free work environment by understanding and complying with the Employee Handbook and Safety Policy/Manual and all Human Resources policies, and by demonstrating the Company's values and being a role model for the Company Brand.

The Standout candidate would also possess the following interpersonal qualities:

• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Job Types: Full-time, Part-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Ability to Commute:

• El Cajon, CA 92020 (Required)

Work Location: In person