Office Assistant/Receptionist

About Terryberry

We are Terryberry, the recognition and engagement company that ignites employee success. While we have been in the business of employee recognition for over 100 years, we are entering one of the most exciting times of our history as we transition to an employee engagement SaaS-led organization. We are headquartered in Grand Rapids, MI with locations throughout North America and the UK.

Position Overview

Terryberry is looking for a high-energy, driven individual with sound business acumen, strong technical aptitude, and natural sales instincts to join our team as a Sales Development Representative. You will learn our business interacting with clients of all levels in a variety of industries and across a broad geographical area. From facilitating the early engagement process with leads, to conducting calls and qualifying for further advancement through the sales pipeline, the ideal candidate will have an entrepreneurial spirit and thrive in a high energy sales environment.

Responsibilities

• Print and prepare manufacturing work orders and office copies.
• Distribute work orders to manufacturing staff and deliver updated documentation as needed.
• Maintain physical and digital order files in accordance with company standards.
• Collect, sort, and match shipping receipts for invoice submission.
• Process and notify account managers of recipient items mailed in for repairs or recognition program upgrades.
• Assist recognition recipients by phone or in person as needed.
• Communicate order status updates to account managers as requested.
• Manage the process for packages returned due to bad addresses, making sure each are addressed and reshipped in a timely fashion.

Skills & Experience

• Expertise in Microsoft Outlook and working knowledge of Excel and Word.
• Strong computer proficiency with confidence in learning new computer programs quickly.
• Comfortable navigating spreadsheets and performing basic data entry.
• Strong written and verbal communication.
• Ability to manage physical paperwork alongside digital systems.
• Ability to move throughout the office and manufacturing facility as required for the role.
• Strong attention to detail and organizational skills.
• Comfortable with proactively seeking clarification with the understanding that accuracy is critical.
• Ability to multi-task and prioritize tasks to meet daily deadlines.
• Solid problem-solving skills.

Pay: $18.00 - $19.00 per hour

Work Location: In person