Office Associate - Front Desk

Office Associate

Pay Grade: G3 - $22/hr

Overtime Non-Exempt

Unclassified

Job Summary

The Office Associate provides administrative and clerical support to the agency to ensure efficient day-to-day operations and quality service delivery to older adults and community partners. This position supports staff with routine office functions, assists with documentation and reporting, and ensures a welcoming and professional environment for community members. This specific role will be working at the front desk of the agency.

Primary Responsibilities

· Provide administrative support including typing, filing, scanning, and maintaining records in both paper and electronic systems.

· Provide support to internal and external customers with general questions regarding programs, policies, procedures, agency functions, and other information and assistance by phone, mail, or email.

· Assist with preparation of reports, correspondence, and other documents.

· Enter and update data in agency databases, ensuring accuracy and confidentiality of client information.

· Monitor and order office supplies; coordinate with vendors for equipment and service needs.

· Schedule appointments, coordinate meeting logistics, and assist with staff calendars.

· Process incoming and outgoing mail, including distribution of program materials.

· Assist staff with special projects, audits, and program initiatives as assigned.

· Maintain compliance with agency policies, confidentiality requirements, and applicable regulations.

Qualifications

Minimum Requirements:

· High school diploma or equivalent.

· Previous administrative, office, or clerical experience.

Skills

• Strong organizational and time-management skills with attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and comfort with database systems.
• Excellent communication and interpersonal skills; ability to work with older adults, caregivers, and community partners with professionalism and respect.
• Ability to manage multiple priorities and adapt to changing needs.
• Commitment to the mission of supporting older adults and enhancing quality of life.

Working Conditions

Traditional office environment with standard business hours.

Core Benefits Overview

• 14% OPERS employer-paid pension contribution.
• 457b Ohio Deferred Compensation available.
• 24-days of paid time off earned annually.
• Agency paid short-term disability.
• PPO or HDHP health plan options.
• Agency paid life insurance.
• 12 agency paid holidays.

Reasonable Accommodation Statement

COAAA is committed to providing equal employment opportunities to all individuals, including those with disabilities. In accordance with the Americans with Disabilities Act (ADA), we will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position. If you require an accommodation during the application or employment process, please contact HR@COAAA.org.

Equal Employment Opportunity Employer

COAAA empowers staff to reach their full potential in an environment that embraces each person’s skills and unique experiences in order to provide the best quality customer service possible. We are a compassionate, community-minded team that aspires to provide excellence in service to our neighborhoods.

Pay: $22.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person