Office Coordinator / Dispatcher

Handyman Office Coordinator / Dispatcher

Position Summary

The Handyman Office Coordinator / Dispatcher is responsible for supporting daily business operations by scheduling service appointments, answering customer inquiries, maintaining vehicle and maintenance records, organizing receipts and documentation, and assisting with administrative tasks. This role serves as a key point of contact between customers, field technicians, and management to ensure efficient operations and excellent customer service.

Key Responsibilities

Customer Service & Scheduling

• Answer incoming phone calls, emails, and customer inquiries professionally.
• Schedule and coordinate handyman service appointments.
• Confirm appointments and communicate schedule updates to customers and technicians.
• Monitor technician schedules and optimize routing when possible.
• Follow up with customers regarding service completion and satisfaction.

Administrative Support

• Organize and maintain digital and physical files.
• Process, organize, and track receipts, invoices, and job-related expenses.
• Assist with preparing estimates, work orders, and service documentation.
• Maintain accurate customer and job records in company software.

Vehicle & Equipment Management

• Track maintenance schedules for company vehicles and equipment.
• Schedule oil changes, inspections, repairs, and preventative maintenance.
• Maintain vehicle registration, insurance, and service records.
• Monitor vehicle mileage and maintenance intervals.

Operations Support

• Assist in coordinating materials and supplies for upcoming jobs.
• Communicate job details and updates with field technicians.
• Track open work orders and ensure timely completion.
• Support management with reporting and operational tasks as needed.

Qualifications

• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency with computers, email, spreadsheets, and scheduling software.
• Ability to work independently and manage multiple priorities.
• Customer service experience preferred.
• Experience in construction, trades, service dispatching, or office administration is a plus.

Desired Traits

• Professional and courteous demeanor.
• Detail-oriented and highly organized.
• Dependable and punctual.
• Problem-solving mindset.
• Ability to thrive in a fast-paced environment.
• Team-oriented with a willingness to assist where needed.

Work Environment

This position is primarily office-based and involves frequent communication with customers, technicians, vendors, and management. The role requires strong attention to detail and the ability to manage changing priorities throughout the day.

Pay: $18.00 - $21.00 per hour

Experience:

• Appointment scheduling: 3 years (Preferred)

Work Location: In person