Office Coordinator (Front Office + Billing)

Modern Support Services is a human services agency providing home- and community-based services to adults with Intellectual/Developmental Disabilities (I/DD) for over twenty-six (26) years. We are excited to announce and expand our services to include: mental healthcare and psychotherapy (MSS Therapeutic Centers, Inc.).

Our mission is to deliver person-centered mental health services that promote psychological wellness, healing, and growth. Through the use of compassionate and collaborative care - guided by integrity - we strive to support a meaningful and fulfilling life by nurturing emotional wellbeing, fostering valued relationships, identifying the core self, and promoting lifelong learning. We embrace a holistic approach aiming to help people cultivate a balanced lifestyle that honors personal growth, wellness, and the gradual journey of healing.

We are currently seeking California certified medical billing and coding specialists/front office receptionists.

Experience in medical billing and coding is required. Experience working in mental healthcare and/or community health clinics is preferred.

Candidates must be open to working in a setting with varying displays of distress and psychological needs.

Workplace Environment:

• Initial and ongoing training, development, and consultation
• Emphasis on team collaboration, support, and partnership
• Weekly check-ins and 1:1 meetings with leadership team
• Ongoing opportunities for professional development (e.g. workshops, certifications, CEUs, etc.)
• Regular team-building activities and fostering an environment of connectedness amongst the team
• Promote an environment that is mindful, compassionate, and considerate of agency personnel and dynamics

Benefits:

• Medical
• Dental
• Vision
• Paid Time-Off (PTO)

Qualifications:

• Associate's Degree in Medical Billing/Coding or Bachelor's Degree in Health Information Management are preferred
• Minimum of two (2) years experience in billing/coding and healthcare
• Experience working with diverse communities and needs

Responsibilities:

• Ensure compliance with federal and state government regulations - to sustain ethical and legal practice with respect to all facets of your work as an office administrator in mental healthcare.
• The Office Coordinator is expected to maintain current client invoices, payments, cancellation/attendance status updates, client-related correspondence/communication, and related records upon completion of each session/office visit.
• The Office Coordinator is responsible for receiving and returning telephone calls, emails, and messages.
• The Office Coordinator is required to attend mandatory development workshops/trainings and weekly status meetings - as part of their ongoing professional development.
• The Office Coordinator is expected to maintain active California certification as a billing and coding specialist (Certified Professional Coder).