Office Coordinator- Human Resources and Even Reception Desk (Hotel Job)

JOB GOAL:

To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:

Under limited supervision and with a high degree of independent judgment, this position provides comprehensive administrative and operational support to The Hotel team—particularly Human Resources and the Event Reception Center.

This role requires strong organizational skills, attention to detail, and the ability to collaborate with College and Hotel departments. Responsibilities include HR support, communications, recordkeeping, and event coordination.

UNIVERSAL CORE COMPETENCIES:

Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
Lead- regardless of title, through positive influence.

DUTIES/RESPONSIBILITIES:

Welcome and greet diverse clientele and guests entering Kirkwood Center.
Provide administrative support including scheduling, recruiting, onboarding, communication, reporting, proofreading, and recordkeeping.
Answer telephones; respond to inquiries and follow up as needed.
Manage log-in codes and job assignments within the timekeeping system and file online new hire paperwork.
Prepare signage, daily agendas and weekly event reviews and assist with facility-use planning for events, classes, and conferences.
Support event/conference registration, customer support, and policy compliance.
Maintain facility cleanliness, organization, and readiness for events.
Maintain databases and filing systems; ensure accurate and organized records.
Track required training and assist in scheduling.
Lead the Hotel’s Employee Engagement Committee, coordinating meetings, initiatives, and recognition programs and fun events.
Create, update, and maintain visually interesting bulletin boards, digital displays, and staff communications.
Develop and publish employee newsletters.
Drive Hotel vehicles to transport documentation, supplies, or materials.
Perform other duties as assigned

PERFORMANCE EXPECTATIONS:

Promote a welcoming and inclusive environment.
Remain flexible and responsive to operational needs.
Exhibit strong problem-solving skills and initiative.
Use sound judgment with minimal supervision.
Serve as a positive role model and coach for students and employees.
Maintain consistent attendance and professionalism.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

Communicate clearly and accurately in both oral and written formats.
Maintain organization, accuracy, and attention to detail.
Work effectively in a fast-paced environment with frequent interruptions.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

Sedentary to light work, including frequent sitting; occasional stooping, kneeling, standing, crouching, and lifting up to 20 pounds; frequent reaching, grasping, walking, pushing/pulling, and repetitive motion; constant talking, listening, and computer use. Frequent interruptions and distractions.

MINIMUM QUALIFICATIONS:

High school diploma or equivalent.
Proficiency with Microsoft Office products.
Proficiency in Canva, Publisher or other content creation software.
Knowledge of standard office equipment.

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

Post-secondary degree.
Two years of administrative experience.
Valid lowa driver's license and acceptable driving record as verified through continuous Motor Vehicle Record monitoring

Work Location: In person