Office Coordinator/Case Manager

Office Coordinator/Case Manager

Company: Family Medical Group

Location: West Palm Beach, FL

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• Rotating weekends
• Weekend availability

Education: High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Healthcare: 2 years (Required)

Language: English and Spanish (Required)

Job Description:

Our company is seeking an enthusiastic and skilled Office Coordinator/Case Manager to join our team. In this role, you will not only perform the essential responsibilities of an Office Coordinator/ Case Manager but also take on additional duties associated with Office Management.

Office Coordinator Responsibilities:

• Greet and assist patients in a courteous and professional manner.
• Schedule appointments efficiently and maintain appointment records.
• Handle patient documentation while strictly adhering to HIPAA protocols.
• Verify insurance information accurately.
• Facilitate patient follow-up and scheduling services.
• Collect payments and manage financial transactions.
• Maintain a clean and organized reception area.
• Respond to patient inquiries and concerns promptly and professionally.
• Contribute to a positive team environment by achieving relevant tasks.
• Proficiency in ChiroTouch and ECW EMR systems is a plus.
• Bilingual skills in English and Spanish are required.

Case Manager Duties (in addition to the above responsibilities):

• 2:11 PMClaude responded: Maintain accurate patient accounts, including personal, medical, and financial information.
• Maintain accurate patient accounts, including personal, medical, and financial information.
• Ensure strict confidentiality of all patient information in compliance with HIPAA regulations.
• Collaborate with management to implement and uphold office policies and procedures.
• Coordinate office resources to support daily operations and patient care.
• Manage inventory and ordering of office and clinical supplies.
• Serve as the primary point of contact for patients, referral sources, and attorneys.
• Onboard and train new case management staff on workflows and best practices.
• Oversee daily case management tasks including documentation, referral tracking, and appointment scheduling.
• Foster a welcoming, patient-centered environment with professionalism and cultural sensitivity.
• Adhere to all federal, state, and organizational regulations, including OSHA, HIPAA, and AHCA guidelines.

If you're a proactive, detail-oriented professional with excellent organizational and people skills, we encourage you to apply for this multifaceted role. Your contributions will be vital in providing exceptional customer service to our patients and ensuring the efficient operation of our office.

How to Apply: Please submit your resume and a cover letter detailing your relevant experience and why you're the ideal candidate for this position.

Family Medical Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Microsoft Office: 2 years (Required)
• Administrative : 2 years (Required)

Language:

• English and Spanish (Required)

Ability to Commute:

• West Palm Beach, FL 33409 (Required)

Ability to Relocate:

• West Palm Beach, FL 33409: Relocate before starting work (Required)

Work Location: In person