Office Manager

Overview
High-End ENT Practice | Long Island, NY

We are a growing, physician-led ENT practice on Long Island seeking an exceptional Office Manager to oversee daily operations and serve as a hands-on leader for our clinical and administrative teams.

This is not a passive or remote role. We are looking for a visible, accessible, and solutions-oriented manager who thrives on ownership, accountability, and helping teams perform at a high level.

What This Role Is:

• The operational backbone of a busy, premium medical practice
• A problem-solver, not a delegator of problems
• A leader who is present on the floor, approachable, and trusted by staff
• A partner to the physician owner in executing growth, efficiency, and culture

Key Responsibilities

• Oversee day-to-day operations across front desk, clinical support, and back office
• Serve as the first point of escalation for staff issues and operational bottlenecks
• Actively support staff with scheduling challenges, patient flow issues, and system breakdowns
• Ensure smooth coordination between providers, clinical staff, billing, and administration
• Monitor workflows, identify inefficiencies, and implement practical solutions
• Assist with hiring, onboarding, training, and performance management
• Maintain accountability while fostering a respectful, team-oriented culture
• Help implement new systems, service lines, and process improvements as the practice grows

What We Are Looking For

• Proven experience managing a medical office or physician practice (ENT experience a plus, not required)
• Strong leadership presence—staff feel comfortable coming to you
• Calm, structured, and decisive under pressure
• Highly organized with excellent follow-through
• Comfortable being hands-on and visible (this is not a desk-only role)
• Clear communicator who can balance empathy with accountability
• Someone who takes ownership rather than deflecting responsibility

What This Role Is Not

• Not a purely administrative or “behind-the-scenes” position
• Not a remote or minimally engaged management role
• Not suitable for someone who avoids conflict or decision-making

Compensation & Growth

• Competitive salary commensurate with experience
• Opportunity to grow with a rapidly expanding, well-respected practice
• Direct access to ownership and meaningful influence over how the practice operates

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person