Office Manager

Are you a proactive leader who thrives in a fast-paced environment and enjoys keeping operations running smoothly? Findlay Tall Timbers Distribution Center is seeking an Office Manager who is passionate about organization, efficiency, and supporting both people and processes. If you love being the go‑to person who ensures the office operates at its best, we want to meet you!

About the Role

As our Office Manager, you will be the backbone of our division’s administrative operations. You'll oversee office activities, lead and support customer service staff, assist with HR tasks, maintain strong customer relationships, and partner closely with warehouse leadership to keep our facility running at peak efficiency. This is a role for someone who enjoys variety, ownership, and meaningful impact.

What You’ll Do

Operational & Administrative Leadership

• Oversee daily office operations and ensure administrative tasks are completed accurately and efficiently
• Develop, implement, and improve office systems and procedures
• Lead, supervise, and support Customer Service Representatives
• Maintain professional internal and external communication standards

Customer & Client Support

• Ensure billing accuracy and on-time processing
• Respond to customer billing inquiries with professionalism and urgency
• Maintain strong, ongoing customer relationships
• Ensure BOLs are completed, signed, and delivered

Human Resources & Staff Development

• Assist with onboarding, interviewing, and maintaining employee records
• Set associate goals and support annual review processes
• Help staff troubleshoot complex or policy-related operational issues

Operational Collaboration

• Partner with warehouse supervisors/managers to support in‑house customers
• Conduct inventory investigations with warehouse and CSR teams
• Direct staff in preparing reports, data entry, and customer shipping documentation

Other Responsibilities

• Respond to customer needs in a timely manner
• Perform additional duties as assigned

What You Bring

• Bachelor’s degree or equivalent experience
• Excellent verbal and written communication skills
• Strong time‑management and organizational abilities
• Proficiency in Microsoft Office Suite
• Experience with WMS systems (Blue Yonder preferred)
• Demonstrated leadership, initiative, and problem‑solving skills

Physical & Work Environment Requirements

• Ability to multitask and remain calm in high-pressure situations
• Primarily office-based, with occasional time on the warehouse floor
• Ability to sit for extended periods
• Minor lifting and occasional climbing, crouching, or kneeling
• Moderate to high noise levels

EEO Statement

Findlay Tall Timbers Distribution Center is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other protected category.