Office Manager

Full Job Description

Office Manager – Pest Control Operations

Job Summary

The Office Manager is responsible for overseeing daily administrative and operational functions within a pest control company. This role ensures effective coordination between office staff, field technicians, and customers while supporting scheduling, financial processes, and overall service efficiency.

Key Responsibilities

· Manage day-to-day office operations, including records management, reporting, supplies, and office equipment.

· Serve as the primary point of contact for customer inquiries, service issues, and billing matters.

· Coordinate technician schedules, dispatch services, confirm appointments, and manage work orders.

· Support financial operations, including invoicing, accounts receivable and payable, deposits, statements, and payroll assistance.

· Supervise and support customer service staff, assist with onboarding, and promote effective internal communication.

· Maintain accurate customer records, service histories, and operational or financial reports.

· Support regulatory compliance, procedural standards, and continuous operational improvement.

Required Skills and Competencies

· Strong organizational, time management, and problem-solving skills.

· Excellent written and verbal communication abilities.

· Proficiency with office software, CRM systems, and computer-based tools.

· Ability to multitask, maintain attention to detail, and work effectively in a fast-paced environment.

· Customer-focused mindset with a high standard of service.

· Prior supervisory or management experience preferred.

Qualifications

· High school diploma or GED required, associate’s or bachelor’s degree preferred.

· Minimum of two years of experience in office management, customer service, or a related administrative role.

· Background check and drug screening may be required.

· Pest control industry experience is a plus but not required; training provided.

STATUS: Hourly/Full-time/Non-exempt

Job Type: Full-time

Schedule:

• 8 hour shift

Experience:

• Microsoft Office: 1 year (Required)
• Administrative experience: 1 year (Required)

Work Location: In person